[Hidden-tech] Network Solutions

Wed Jun 8 18:13:31 UTC 2022

I think we've covered this already in a recent thread, but I've been 
using GoDaddy for years and have about 550 domains there.

Mik

Mik Muller, president
Montague WebWorks
20 River Street, Greenfield, MA
413-320-5336
http://MontagueWebWorks.com
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On 6/8/2022 12:25 PM, Fred Grossberg via Hidden-discuss wrote:
>
> Who would you guys recommend for a registrar?
>
> Thanks,
>
> Fred Grossberg
>
> *From:* Hidden-discuss <hidden-discuss-bounces at lists.hidden-tech.net> 
> *On Behalf Of *Sam McClellan via Hidden-discuss
> *Sent:* Wednesday, June 8, 2022 11:46 AM
> *To:* hidden-discuss at lists.hidden-tech.net
> *Subject:* Re: [Hidden-tech] Network Solutions
>
> Yes, Nitwit Solutions. Ever since other registrars started popping up, 
> they've been working very hard to keep people paying 3x as much for a 
> domain to no apparent benefit, and then expanding their "services" 
> with the same playbook. Over the years they've gotten subtler about 
> their manipulations but still quite toxic. I'm very sorry to hear your 
> client had that experience, it's a different version of the same story 
> I've heard many times. Definitely stay away. Register.com is similarly 
> toxic, and GoDaddy also uses a similar if somewhat less egregious 
> playbook. I've wasted too many hours of my life helping clients get 
> away from these guys.
>
> Sam
>
>
>
> *Sam McClellan*
>
> *Itabix, Inc*
>
> *one place for all things **web*
>
> *sam at itabix.com*
>
> *https://itabix.com*
>
> *Main - 413.587.4600*
>
> *Toll-free - 877-7ITABIX (877.748.2249) *
>
> On 6/8/2022 10:23 AM, Michael Muller via Hidden-discuss wrote:
>
>     Despite their history of being the first Registrar (they're the
>     for-profit spin-off of the original Internic, the non-profit that
>     managed all the domains starting in the 1990s), they are hands
>     down the worst one out there. It's so bad that even if you want to
>     transfer your domain name away, you need to click an extra two
>     "are you sure" yes buttons, then they tell you they will review
>     your request and you may get an email in three days with your Auth
>     Code. I mean... WTH?
>
>     Funny thing about the Internic, for those of you who may not
>     remember or been around in those days, back then you would go to
>     their website, fill out a long form, which would send you an
>     email. You would have to then reply to that email (I guess that
>     was how they verified you were real?) and then you had to wait a
>     week for their reply email to see if you were the person who got
>     the domain name, at which point you needed to print the email and
>     mail it to them with a check for $75. Yes. And that's about $150
>     in today's dollars. The whole thing took two weeks. It was brutal.
>     Network Solutions is their legacy.
>
>     Mik
>
>     Mik Muller, president
>
>     Montague WebWorks
>
>     20 River Street, Greenfield, MA
>
>     413-320-5336
>
>     http://MontagueWebWorks.com  <http://MontagueWebWorks.com>
>
>     Powered by ROCKETFUSION
>
>     On 6/7/2022 9:36 PM, Julie Waggoner via Hidden-discuss wrote:
>
>         Has anyone had any recent interactions with Network Solutions?
>
>
>         I cancelled all services with NS for one of my clients a year
>         or so ago, because they were too expensive, always on the
>         upsell, obfuscating final costs, and it was impossible to get
>         hold of anyone for tech support.
>
>         My client was recently billed over $900, for services that I’d
>         cancelled and that we haven’t used for the past year.
>
>
>         I did manage to get an NS rep on the phone. When talking to
>         him, the rep said that
>
>          1. They cannot refund the money the client was billed because
>             it was billed 30 days ago.
>          2. They cannot “close” the client’s account because “what if
>             you wanted to use it again?”
>          3. They cannot remove my client’s credit card information
>             from the account because (see number 2).
>
>         I told them we were not happy having the client’s credit
>         information in NS’s records if we weren’t using their
>         services. (My client is going to get a new credit card, and
>         ask the credit card company to refuse the billing since she
>         did not authorize the purchase).
>
>         This seems like it should be illegal. They’re essentially
>         holding my client’s credit card information hostage, against
>         my client’s wishes.
>
>
>         Has anyone had this experience, or have any insight into this
>         situation?
>
>         Thanks!
>         Julie Waggoner
>
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