[Hidden-tech] Network Solutions

[Michael Muller]

Despite their history of being the first Registrar (they're the 
for-profit spin-off of the original Internic, the non-profit that 
managed all the domains starting in the 1990s), they are hands down the 
worst one out there. It's so bad that even if you want to transfer your 
domain name away, you need to click an extra two "are you sure" yes 
buttons, then they tell you they will review your request and you may 
get an email in three days with your Auth Code. I mean... WTH?

Funny thing about the Internic, for those of you who may not remember or 
been around in those days, back then you would go to their website, fill 
out a long form, which would send you an email. You would have to then 
reply to that email (I guess that was how they verified you were real?) 
and then you had to wait a week for their reply email to see if you were 
the person who got the domain name, at which point you needed to print 
the email and mail it to them with a check for $75. Yes. And that's 
about $150 in today's dollars. The whole thing took two weeks. It was 
brutal. Network Solutions is their legacy.

Mik

Mik Muller, president
Montague WebWorks
20 River Street, Greenfield, MA
413-320-5336
http://MontagueWebWorks.com
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On 6/7/2022 9:36 PM, Julie Waggoner via Hidden-discuss wrote:
>
> Has anyone had any recent interactions with Network Solutions?
>
>
> I cancelled all services with NS for one of my clients a year or so 
> ago, because they were too expensive, always on the upsell, 
> obfuscating final costs, and it was impossible to get hold of anyone 
> for tech support.
>
> My client was recently billed over $900, for services that I’d 
> cancelled and that we haven’t used for the past year.
>
>
> I did manage to get an NS rep on the phone. When talking to him, the 
> rep said that
>
> 1.They cannot refund the money the client was billed because it was 
> billed 30 days ago.
>
> 2.They cannot “close” the client’s account because “what if you wanted 
> to use it again?”
>
> 3.They cannot remove my client’s credit card information from the 
> account because (see number 2).
>
> I told them we were not happy having the client’s credit information 
> in NS’s records if we weren’t using their services. (My client is 
> going to get a new credit card, and ask the credit card company to 
> refuse the billing since she did not authorize the purchase).
>
> This seems like it should be illegal. They’re essentially holding my 
> client’s credit card information hostage, against my client’s wishes.
>
>
> Has anyone had this experience, or have any insight into this situation?
>
> Thanks!
> Julie Waggoner
>
>
>
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