[Hidden-tech] Network Solutions

[Robert Heller]

I suspect you could report any "unauthorized" credit card charges to the 
credit card company -- then it will become a "fight" between NS and the credit 
card company (and NS would likely lose that fight).

At Tue, 7 Jun 2022 21:36:43 -0400 Julie Waggoner <juliewaggoner at comcast.net> wrote:

> 
> Has anyone had any recent interactions with Network Solutions?
> 
> 
> I cancelled all services with NS for one of my clients a year or so ago,
> because they were too expensive, always on the upsell, obfuscating final
> costs, and it was impossible to get hold of anyone for tech support.
> 
>  
> 
> My client was recently billed over $900, for services that I'd cancelled and
> that we haven't used for the past year.
> 
> 
> I did manage to get an NS rep on the phone. When talking to him, the rep
> said that
> 
> 1.       They cannot refund the money the client was billed because it was
> billed 30 days ago.
> 
> 2.       They cannot "close" the client's account because "what if you
> wanted to use it again?"
> 
> 3.       They cannot remove my client's credit card information from the
> account because (see number 2).
> 
>  
> 
> I told them we were not happy having the client's credit information in NS's
> records if we weren't using their services. (My client is going to get a new
> credit card, and ask the credit card company to refuse the billing since she
> did not authorize the purchase).
> 
> This seems like it should be illegal. They're essentially holding my
> client's credit card information hostage, against my client's wishes.
> 
> 
> Has anyone had this experience, or have any insight into this situation? 
> 
> Thanks!
> Julie Waggoner 
> 
>  
> 
> 
> 

-- 
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