[Hidden-tech] Network Solutions

Wed Jun 8 15:46:23 UTC 2022

Yes, Nitwit Solutions. Ever since other registrars started popping up, 
they've been working very hard to keep people paying 3x as much for a 
domain to no apparent benefit, and then expanding their "services" with 
the same playbook. Over the years they've gotten subtler about their 
manipulations but still quite toxic. I'm very sorry to hear your client 
had that experience, it's a different version of the same story I've 
heard many times. Definitely stay away. Register.com is similarly toxic, 
and GoDaddy also uses a similar if somewhat less egregious playbook. 
I've wasted too many hours of my life helping clients get away from 
these guys.

Sam

*Sam McClellan*

**

*Itabix, Inc*

**

*one place for all things **web***

**

*sam at itabix.com*

**

*https://itabix.com*

**

*Main - 413.587.4600*

**

*Toll-free - 877-7ITABIX (877.748.2249) *

On 6/8/2022 10:23 AM, Michael Muller via Hidden-discuss wrote:
>
> Despite their history of being the first Registrar (they're the 
> for-profit spin-off of the original Internic, the non-profit that 
> managed all the domains starting in the 1990s), they are hands down 
> the worst one out there. It's so bad that even if you want to transfer 
> your domain name away, you need to click an extra two "are you sure" 
> yes buttons, then they tell you they will review your request and you 
> may get an email in three days with your Auth Code. I mean... WTH?
>
> Funny thing about the Internic, for those of you who may not remember 
> or been around in those days, back then you would go to their website, 
> fill out a long form, which would send you an email. You would have to 
> then reply to that email (I guess that was how they verified you were 
> real?) and then you had to wait a week for their reply email to see if 
> you were the person who got the domain name, at which point you needed 
> to print the email and mail it to them with a check for $75. Yes. And 
> that's about $150 in today's dollars. The whole thing took two weeks. 
> It was brutal. Network Solutions is their legacy.
>
> Mik
>
> Mik Muller, president
> Montague WebWorks
> 20 River Street, Greenfield, MA
> 413-320-5336
> http://MontagueWebWorks.com
> Powered by ROCKETFUSION
> On 6/7/2022 9:36 PM, Julie Waggoner via Hidden-discuss wrote:
>>
>> Has anyone had any recent interactions with Network Solutions?
>>
>>
>> I cancelled all services with NS for one of my clients a year or so 
>> ago, because they were too expensive, always on the upsell, 
>> obfuscating final costs, and it was impossible to get hold of anyone 
>> for tech support.
>>
>> My client was recently billed over $900, for services that I’d 
>> cancelled and that we haven’t used for the past year.
>>
>>
>> I did manage to get an NS rep on the phone. When talking to him, the 
>> rep said that
>>
>> 1.They cannot refund the money the client was billed because it was 
>> billed 30 days ago.
>>
>> 2.They cannot “close” the client’s account because “what if you 
>> wanted to use it again?”
>>
>> 3.They cannot remove my client’s credit card information from the 
>> account because (see number 2).
>>
>> I told them we were not happy having the client’s credit information 
>> in NS’s records if we weren’t using their services. (My client is 
>> going to get a new credit card, and ask the credit card company to 
>> refuse the billing since she did not authorize the purchase).
>>
>> This seems like it should be illegal. They’re essentially holding my 
>> client’s credit card information hostage, against my client’s wishes.
>>
>>
>> Has anyone had this experience, or have any insight into this situation?
>>
>> Thanks!
>> Julie Waggoner
>>
>>
>>
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