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<p><font face="Calibri">Despite their history of being the first
Registrar (they're the for-profit spin-off of the original
Internic, the non-profit that managed all the domains starting
in the 1990s), they are hands down the worst one out there. It's
so bad that even if you want to transfer your domain name away,
you need to click an extra two "are you sure" yes buttons, then
they tell you they will review your request and you may get an
email in three days with your Auth Code. I mean... WTH?<br>
</font></p>
<p><font face="Calibri">Funny thing about the Internic, for those of
you who may not remember or been around in those days, back then
you would go to their website, fill out a long form, which would
send you an email. You would have to then reply to that email (I
guess that was how they verified you were real?) and then you
had to wait a week for their reply email to see if you were the
person who got the domain name, at which point you needed to
print the email and mail it to them with a check for $75. Yes.
And that's about $150 in today's dollars. The whole thing took
two weeks. It was brutal. Network Solutions is their legacy.<br>
</font></p>
<p><font face="Calibri">Mik</font><br>
</p>
<pre class="moz-signature" cols="72">Mik Muller, president
Montague WebWorks
20 River Street, Greenfield, MA
413-320-5336
<a class="moz-txt-link-freetext" href="http://MontagueWebWorks.com">http://MontagueWebWorks.com</a>
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<div class="moz-cite-prefix">On 6/7/2022 9:36 PM, Julie Waggoner via
Hidden-discuss wrote:<br>
</div>
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<p class="MsoNormal">Has anyone had any recent interactions with
Network Solutions?<o:p></o:p></p>
<p class="MsoNormal"><br>
I cancelled all services with NS for one of my clients a year
or so ago, because they were too expensive, always on the
upsell, obfuscating final costs, and it was impossible to get
hold of anyone for tech support.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">My client was recently billed over $900,
for services that I’d cancelled and that we haven’t used for
the past year.<o:p></o:p></p>
<p class="MsoNormal"><br>
I did manage to get an NS rep on the phone. When talking to
him, the rep said that<o:p></o:p></p>
<p class="MsoListParagraph"
style="text-indent:-.25in;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span
style="mso-list:Ignore">1.<span style="font:7.0pt
"Times New Roman""> </span></span><!--[endif]-->They
cannot refund the money the client was billed because it was
billed 30 days ago.<o:p></o:p></p>
<p class="MsoListParagraph"
style="text-indent:-.25in;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span
style="mso-list:Ignore">2.<span style="font:7.0pt
"Times New Roman""> </span></span><!--[endif]-->They
cannot “close” the client’s account because “what if you
wanted to use it again?”<o:p></o:p></p>
<p class="MsoListParagraph"
style="text-indent:-.25in;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span
style="mso-list:Ignore">3.<span style="font:7.0pt
"Times New Roman""> </span></span><!--[endif]-->They
cannot remove my client’s credit card information from the
account because (see number 2).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I told them we were not happy having the
client’s credit information in NS’s records if we weren’t
using their services. (My client is going to get a new credit
card, and ask the credit card company to refuse the billing
since she did not authorize the purchase).<br>
<br>
This seems like it should be illegal. They’re essentially
holding my client’s credit card information hostage, against
my client’s wishes.<o:p></o:p></p>
<p class="MsoNormal"><br>
Has anyone had this experience, or have any insight into this
situation? <br>
<br>
Thanks!<br>
Julie Waggoner <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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