[Hidden-tech] Anyone with experience recovering an account from Dream host ??

[Jeff Brand]

Regarding support options as a DH customer myself, I recommend using the
chat feature. Yes, you'll have to get past the "do any of these articles
solve your problem?" (which might actually provide some answers...) but
once you get in touch with a human, my experience is that they're often
more competent than the ones churning through the ticket system late at
night. In my experience, they will research the situation and escalate if
needed.

Support ticket responses usually result in a generic answer to a question I
wasn't asking. (Have you tried turning it off and on again?)

If you need access to a DH user to get behind the wall of sales reps then
please email me directly. They will be limited as to what details they can
provide (rightly so) but should point us in the right direction.

If you haven't already seen this, here's the article on the subject:
https://help.dreamhost.com/hc/en-us/articles/215202507
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