[Hidden-tech] Anyone with experience recovering an account from Dream host ??

[Rich@tnr]

how ?? I don't see any option as to how to get past the chatbot - there 
is no 'do any of these ' option.

I've got that FAQ about deceased customer - the problem is that the 
deceased person is the site developer
AND we are now under a deadline to get the domain renewed -- recovering 
the full web site comes after.

I've been trying to just get info as to getting the renewal going and 
take it from there -- I'll email you directly

Thanks - Rich

On 8/28/2022 4:29 PM, Jeff Brand via Hidden-discuss wrote:
> Regarding support options as a DH customer myself, I recommend using 
> the chat feature. Yes, you'll have to get past the "do any of these 
> articles solve your problem?" (which might actually provide some 
> answers...) but once you get in touch with a human, my experience is 
> that they're often more competent than the ones churning through the 
> ticket system late at night. In my experience, they will research the 
> situation and escalate if needed.
>
> Support ticket responses usually result in a generic answer to a 
> question I wasn't asking. (Have you tried turning it off and on again?)
>
> If you need access to a DH user to get behind the wall of sales reps 
> then please email me directly. They will be limited as to what details 
> they can provide (rightly so) but should point us in the right direction.
>
> If you haven't already seen this, here's the article on the subject: 
> https://help.dreamhost.com/hc/en-us/articles/215202507
>
>
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