[Hidden-tech] Looking for advice about carriers for mobile phone

[Michael Muller]

Whenever we have trouble with our Verizon service, we go to the Verizon 
store in the Greenfield BigY shopping plaza. They've been able to deal 
with our lines and plans no problem. They must have lowered their phone 
support staffing because, yes, you're on hold forever.

As for service in the region, I've heard Sprint / T-Mobile doesn't have 
great penetration in our area. AT&T does, but not a strong signal, or at 
least it wasn't a few years back when I did a side-by-side comparison. 
Verizon has always had the best signal and reach, though of course these 
are the hills of western Mass.

The side by side comparison I did was about five years ago at West 
County Equipment in the Greenfield industrial park. I was setting up 
emails on five staffer's phones. All were iPhones, either a 5 or a 6. 
One of the phones was AT&T. The rest were Verizon. The AT&T phone would 
not connect to the cell network until I walked over to a window and 
pressed it up against the glass. The Verizon phones had no problem 
sitting on the desk in the middle of that giant corrugated metal 
building. I was impressed.

Mik

Mik Muller, president
Montague WebWorks
20 River Street, Greenfield, MA
413-320-5336
http://MontagueWebWorks.com
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On 12/30/2021 5:26 PM, Lynne Rudie via Hidden-discuss wrote:
> Hello Hidden Techies
> I am writing because I need to end my relationship with Verizon and 
> find a better carrier and contract for my mobile phone, which is now 
> my only phone.
> I eliminated my land line several months ago. I won’t bore you with 
> the details of dysfunction I have experienced trying to straighten out 
> the invoicing for the existing mobile and the non-existent land line. 
> No doubt I am not the only person who has had this experience and it 
> continues after 3 different people at Verizon had assured me all was well.
> This morning I was woken up by a call from (supposedly) Verizon saying 
> my account had been discontinued for “verification.”  I spent more 
> than half an hour on hold waiting to get a  real person to talk to me 
> without any luck and decided I was done with Verizon.
>
> I would be very grateful for advice (pro and con) about other carriers 
> who have good coverage, good customer service, and reasonable rates.
> What I am looking for is an unlimited talk and text plan for one 
> iPhoneSE and an Apple Watch. I want to keep the phone number I have 
> now and I don’t need a second line. I am a senior citizen and I see 
> that Consumer Cellular and T-Mobile have “55+” plans but it doesn’t 
> look as though they are unlimited talk and text.
> Some of the carriers offer a new phone as a perk on a new account. Is 
> that a good deal or does it not work out to be as beneficial as they 
> say it will be?
> I don’t need wifi (I am sharing an account with my tenant and it works 
> very well).
> And, because we don’t always know what questions to ask until it’s too 
> late, what else should I be thinking about?
>
> Thanks so much everyone! Happy New Year!
> Lynne
>
>
>
> Lynne Rudié Graphic Design
> 413/834-0889
>
>
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