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<p><font face="Calibri">Whenever we have trouble with our Verizon
service, we go to the Verizon store in the Greenfield BigY
shopping plaza. They've been able to deal with our lines and
plans no problem. They must have lowered their phone support
staffing because, yes, you're on hold forever.</font></p>
<p><font face="Calibri">As for service in the region, I've heard
Sprint / T-Mobile doesn't have great penetration in our area.
AT&T does, but not a strong signal, or at least it wasn't a
few years back when I did a side-by-side comparison. Verizon has
always had the best signal and reach, though of course these are
the hills of western Mass.</font></p>
<p><font face="Calibri">The side by side comparison I did was about
five years ago at West County Equipment in the Greenfield
industrial park. I was setting up emails on five staffer's
phones. All were iPhones, either a 5 or a 6. One of the phones
was AT&T. The rest were Verizon. The AT&T phone would
not connect to the cell network until I walked over to a window
and pressed it up against the glass. The Verizon phones had no
problem sitting on the desk in the middle of that giant
corrugated metal building. I was impressed.</font></p>
<p><font face="Calibri">Mik</font><br>
</p>
<pre class="moz-signature" cols="72">Mik Muller, president
Montague WebWorks
20 River Street, Greenfield, MA
413-320-5336
<a class="moz-txt-link-freetext" href="http://MontagueWebWorks.com">http://MontagueWebWorks.com</a>
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<div class="moz-cite-prefix">On 12/30/2021 5:26 PM, Lynne Rudie via
Hidden-discuss wrote:<br>
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cite="mid:1C1A9359-B958-44AA-B12B-ECD3D4E16D3F@gmail.com">
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Hello Hidden Techies
<div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>I
am writing because I need to end my relationship with Verizon
and find a better carrier and contract for my mobile phone,
which is now my only phone. </div>
<div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>I
eliminated my land line several months ago. I won’t bore you
with the details of dysfunction I have experienced trying to
straighten out the invoicing for the existing mobile and the
non-existent land line. No doubt I am not the only person who
has had this experience and it continues after 3 different
people at Verizon had assured me all was well.</div>
<div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>This
morning I was woken up by a call from (supposedly) Verizon
saying my account had been discontinued for “verification.” I
spent more than half an hour on hold waiting to get a real
person to talk to me without any luck and decided I was done
with Verizon.</div>
<div class=""><br class="">
</div>
<div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>I
would be very grateful for advice (pro and con) about other
carriers who have good coverage, good customer service, and
reasonable rates. </div>
<div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>What
I am looking for is an unlimited talk and text plan for one
iPhoneSE and an Apple Watch. I want to keep the phone number I
have now and I don’t need a second line. I am a senior citizen
and I see that Consumer Cellular and T-Mobile have “55+” plans
but it doesn’t look as though they are unlimited talk and text. </div>
<div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>Some
of the carriers offer a new phone as a perk on a new account. Is
that a good deal or does it not work out to be as beneficial as
they say it will be?</div>
<div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>I
don’t need wifi (I am sharing an account with my tenant and it
works very well). </div>
<div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>And,
because we don’t always know what questions to ask until it’s
too late, what else should I be thinking about?</div>
<div class=""><br class="">
</div>
<div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>Thanks
so much everyone! Happy New Year!</div>
<div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>Lynne</div>
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normal; text-align: start; text-indent: 0px;
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word-spacing: 0px; -webkit-text-stroke-width:
0px;">Lynne Rudié Graphic Design<br class="">
413/834-0889<br class="">
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