[Hidden-tech] External Hard Drive Repair/File Salvage Help

Kiernan Gulick-Sherrill kiernan at greenearthpc.us
Mon Jul 29 17:20:59 UTC 2019

Unfortunately the passport ultras had hardware encryption, so the internal
hard drive cannot be removed from the encolosure to plug into another
computer for recovery.

It is likely that this needs to go out to a clean room recovery specialist
like Drivesavers or Gillware.   We have generally found gillware to be
better pricing and equal service.

If you want, we have a gillware code we use, they knock off $25 and do free
inbound shipping for their free evaluation/estimate:
(code 21812 for discount)

Good luck!

Kiernan Gulick-Sherrill
Green Earth Computers - Computer & Smartphone Repair

20A Crafts Ave

Northampton, MA 01060


See what people are saying -- Check us out on Yelp!

On Sun, Jul 28, 2019 at 5:36 PM John Shannon via Hidden-discuss <
hidden-discuss at lists.hidden-tech.net> wrote:

> Hi,
> My dog got into my home office and chewed on my "My Passport Ultra"
> external hard disc drive. The power outlet on the external hard drive is
> intact as is the proprietary power/data cable to HDMI. However, when I
> plugged it in, my PC can't recognize the drive.
> Does anyone have suggestions about who I should get in touch with to see
> if the files can be downloaded onto another external hard drive.
> Thanks,
> John Shannon
> --
> John Shannon
> Tara Consulting
> 21 Taylor Street
> Amherst, MA 01002
> (413) 835-1025
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