[Hidden-tech] Comcast Internet Issues? (Greenfield only)

[Rob Laporte]

Wow. 

Recycling a text to other associates today: "despite double surge protection on the power supply and coax cable, the power outage and restoration seems to have blown through the protection. Apparently surge protectors degrade over time. ( . . . ) Cable modem is under warrantee but I have to get an OK from the company, maybe go to Walmart for a new one, have Comcast register it, etc."



The Comcast technician showed up today and confirmed the signal is fine, the modem blown. My APC UPS/surge protector is older than the max 5 years that surge protection tends to work. The more surges, the faster they and simple strip surge protectors expire. Years ago I had a system that recorded surges, and I got many here on James Street. FYI for y'all. I know, yet another todo item.


Best Regards,



Rob Laporte

CEO  |  R&D Manager

DISC - Making Websites Make Money
mailto:Rob at 2disc.com, 413-584-6500

https://www.2disc.com



NOTE: Emails can be blocked by spam filters throughout the web. If you don’t get a reply within an expected span of time, please call.








---- On Mon, 14 Oct 2024 11:58:08 -0400 Michael Muller via Hidden-discuss <hidden-discuss at lists.hidden-tech.net> wrote ---



Hey Rob,

Our Comcast went down on Thursday night when
        the power lines outside our house on River Street started
        arcing. The sparks happened a handful of times, eventually
        taking out the power in the house for a minute. When power came
        back on, the Internet was still down. We called Comcast, gave
        them our Mac address, and they had a tech text us back with
        updates until they got it working again.

Friday morning we awoke to the power line
        arcing again, this time at full torch strength for over a half
        hour until they turned the power off and replaced the horizontal
        bars/cage that the lines are tethered to. It was quite the show.

Mik

Mik Muller, president
Montague WebWorks
20 River Street, Greenfield, MA
413-320-5336
http://MontagueWebWorks.com
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On 10/11/2024 4:32 PM, Rob Laporte via
      Hidden-discuss wrote:




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Hi All,



I'm curious whether any other Greenfield
          people's Comcast/xfinity connections are down.



Multiblock power outage last night in sections of
          Greenfield led to a Comcast/xfinity internet outage outlasting
          the power outage. This morning my Comcast text alert said all
          service was restored, but mine was not. Comcast removed the
          ability to track area outages, replacing it with a report on
          only your own connection, and I'm guessing they have a policy
          to not reveal multi-customer problems. My cable modem still
          won't connect (tried everything, some with India tech center),
          so technician coming Monday. 
 
 Also, sites like downdetector.com are weak measures of
          outages. Does anyone know of services or apps that report
          regional if not town-specific internet outages based on actual
          connections, or at least something closer to aggregated modem
          activity than people posting complaints?



Best Regards,



Rob Laporte

CEO  | 
                  R&D Manager

DISC -
                    Making Websites Make Money
 mailto:Rob at 2disc.com, 413-584-6500

https://www.2disc.com



NOTE: Emails
                    can be blocked by spam filters throughout the web.
                    If you don’t get a reply within an expected span of
                    time, please call.
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