[Hidden-tech] Comcast Internet Issues? (Greenfield only)

[Michael Muller]

Hey Rob,

Our Comcast went down on Thursday night when the power lines outside our 
house on River Street started arcing. The sparks happened a handful of 
times, eventually taking out the power in the house for a minute. When 
power came back on, the Internet was still down. We called Comcast, gave 
them our Mac address, and they had a tech text us back with updates 
until they got it working again.

Friday morning we awoke to the power line arcing again, this time at 
full torch strength for over a half hour until they turned the power off 
and replaced the horizontal bars/cage that the lines are tethered to. It 
was quite the show.

Mik

Mik Muller, president
Montague WebWorks
20 River Street, Greenfield, MA
413-320-5336
http://MontagueWebWorks.com
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On 10/11/2024 4:32 PM, Rob Laporte via Hidden-discuss wrote:
> Hi All,
>
> I'm curious whether any other Greenfield people's Comcast/xfinity 
> connections are down.
>
> Multiblock power outage last night in sections of Greenfield led to a 
> Comcast/xfinity internet outage outlasting the power outage. This 
> morning my Comcast text alert said all service was restored, but mine 
> was not. Comcast removed the ability to track area outages, replacing 
> it with a report on only your own connection, and I'm guessing they 
> have a policy to not reveal multi-customer problems. My cable modem 
> still won't connect (tried everything, some with India tech center), 
> so technician coming Monday.
>
> Also, sites like downdetector.com are weak measures of outages. Does 
> anyone know of services or apps that report regional if not 
> town-specific internet outages based on actual connections, or at 
> least something closer to aggregated modem activity than people 
> posting complaints?
>
> Best Regards,
>
> *Rob Laporte*
> CEO  | R&D Manager
> *DISC - Making Websites Make Money*
> Rob at 2disc.com, 413-584-6500
> www.2disc.com <https://www.2disc.com>
>
> *NOTE:* Emails can be blocked by spam filters throughout the web. If 
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>
>
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