[Hidden-tech] Cell phone reception issue

[Donald M Stevens]

Client bought a Samsung Galaxy S-23+

Threw out her old phone because it stopped working
            but it did work in her apartment
*** is it possible she did not unregister her old phone that she threw away?
*** I am wondering if both phones might currently be active?


She bought a new SIM card
*** did the new phone come with a SIM card? If it did, does the phone work fine with the original SIM card?
*** why did she buy a new one, more space?
*** where or from whom did she buy this SIM card? From Samsung? From Consumer Cellular? Amazon? Ebay?


work in her apartment
It worked in Hadley
overnight and she got several calls on it
Tested the phone in another part of the building 5 minutes before seeing her. It worked

Got to her apartment - phone shows the same message about not being registered on the network.

Working / Not Working seems to be more of a network connection issue to me, signal strength, location, tower not accepting that device.

I have had a cell phone I bought from Verizon, changed my service to T-Mobile with a T-Mobile SIM card, could not connect in places where I used to be able to connect with Verizon.

If you turn off the new phone, call the old phone, what do you get? Does someone answer?
I think the second thing I would check is to make sure the old phone is disconnected and no longer on the system.


Good Luck!



Don Stevens
TFI technologies
329 Pease Road
East Longmeadow, MA 01028
Cell / Text: 860.614.4153
Email: dstevens at tryandfindit.com

From: Hidden-discuss <hidden-discuss-bounces at lists.hidden-tech.net> On Behalf Of Annamarie Pluhar via Hidden-discuss
Sent: Saturday, November 18, 2023 6:03 AM
To: Hidden-Tech Tech <hidden-discuss at lists.hidden-tech.net>
Subject: [Hidden-tech] Cell phone reception issue


Hi

I’m so puzzled about this.. maybe someone has a clue?

Client bought a Samsung Galaxy S-23+ and hired me to set it up. Has a Consumer Cellular account. Threw out her old phone because it stopped working (Argh!)but it did work in her apartment. She bought a new SIM card for me to install. Phone wouldn’t register on the network. That’s an hour on the phone with Consumer Cellular having them try things. Finally, I took it with the intent of going to the wallmart in Hadley for help. It worked in Hadley. I had it overnight and she got several calls on it. Took it back to her and as it happens was seeing someone in her building just before. Tested the phone in another part of the building 5 minutes before seeing her. It worked. Got to her apartment - phone shows the same message about not being registered on the network.

I think it’s a cell tower problem. But why did her old phone work in her apartment and not the new one? Anyone know? I’m not well-versed in Android world.

thanks
Annamarie

Annamarie Pluhar
Patient, Sympathetic Coaching<http://patientsympatheticcoaching.com>
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