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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Client bought a Samsung Galaxy S-23+<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Threw out her old phone because it stopped working<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> but it did work in her apartment<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:red">*** is it possible she did not unregister her old phone that she threw away?<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:red">*** I am wondering if both phones might currently be active?<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">She bought a new SIM card<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:red">*** did the new phone come with a SIM card? If it did, does the phone work fine with the original SIM card?<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:red">*** why did she buy a new one, more space?<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:red">*** where or from whom did she buy this SIM card? From Samsung? From Consumer Cellular? Amazon? Ebay?<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:red"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:red"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><u><span style="font-family:"Arial",sans-serif;color:#00B050">work in her apartment<o:p></o:p></span></u></p>
<p class="MsoNormal"><u><span style="font-family:"Arial",sans-serif;color:#00B050">It worked in Hadley<o:p></o:p></span></u></p>
<p class="MsoNormal"><u><span style="font-family:"Arial",sans-serif;color:#00B050">overnight and she got several calls on it<o:p></o:p></span></u></p>
<p class="MsoNormal"><u><span style="font-family:"Arial",sans-serif;color:#00B050">Tested the phone in another part of the building 5 minutes before seeing her. It worked</span></u><u><span style="color:#00B050"><o:p></o:p></span></u></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:red">Got to her apartment - phone shows the same message about not being registered on the network.</span></i><i><span style="color:red"><o:p></o:p></span></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Working / Not Working seems to be more of a network connection issue to me, signal strength, location, tower not accepting that device.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have had a cell phone I bought from Verizon, changed my service to T-Mobile with a T-Mobile SIM card, could not connect in places where I used to be able to connect with Verizon.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you turn off the new phone, call the old phone, what do you get? Does someone answer?<o:p></o:p></p>
<p class="MsoNormal">I think the second thing I would check is to make sure the old phone is disconnected and no longer on the system.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Good Luck!<o:p></o:p></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:14.0pt;font-family:"Brush Script MT";color:#1F497D;mso-ligatures:standardcontextual">Don Stevens</span><span style="font-size:12.0pt;color:black;mso-ligatures:standardcontextual">
</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><b><span style="font-size:14.0pt;color:#0070C0;mso-ligatures:standardcontextual">TFI technologies</span></b><span style="font-size:12.0pt;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:#1F497D;mso-ligatures:standardcontextual">329 Pease Road</span><span style="font-size:12.0pt;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:#1F497D;mso-ligatures:standardcontextual">East Longmeadow, MA 01028</span><span style="font-size:12.0pt;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:#1F497D;mso-ligatures:standardcontextual">Cell / Text: 860.614.4153</span><span style="font-size:12.0pt;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:#1F497D;mso-ligatures:standardcontextual">Email: dstevens@tryandfindit.com</span><span style="mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Hidden-discuss <hidden-discuss-bounces@lists.hidden-tech.net>
<b>On Behalf Of </b>Annamarie Pluhar via Hidden-discuss<br>
<b>Sent:</b> Saturday, November 18, 2023 6:03 AM<br>
<b>To:</b> Hidden-Tech Tech <hidden-discuss@lists.hidden-tech.net><br>
<b>Subject:</b> [Hidden-tech] Cell phone reception issue<o:p></o:p></p>
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<p><span style="font-family:"Arial",sans-serif">Hi<o:p></o:p></span></p>
<p><span style="font-family:"Arial",sans-serif">I’m so puzzled about this.. maybe someone has a clue?<o:p></o:p></span></p>
<p><span style="font-family:"Arial",sans-serif">Client bought a Samsung Galaxy S-23+ and hired me to set it up. Has a Consumer Cellular account. Threw out her old phone because it stopped working (Argh!)but it did work in her apartment. She bought a new SIM
card for me to install. Phone wouldn’t register on the network. That’s an hour on the phone with Consumer Cellular having them try things. Finally, I took it with the intent of going to the wallmart in Hadley for help. It worked in Hadley. I had it overnight
and she got several calls on it. Took it back to her and as it happens was seeing someone in her building just before. Tested the phone in another part of the building 5 minutes before seeing her. It worked. Got to her apartment - phone shows the same message
about not being registered on the network.<o:p></o:p></span></p>
<p><span style="font-family:"Arial",sans-serif">I think it’s a cell tower problem. But why did her old phone work in her apartment and not the new one? Anyone know? I’m not well-versed in Android world.<o:p></o:p></span></p>
<p><span style="font-family:"Arial",sans-serif">thanks<br>
Annamarie<o:p></o:p></span></p>
<p><span style="font-family:"Arial",sans-serif">Annamarie Pluhar<br>
<a href="http://patientsympatheticcoaching.com"><span style="color:#3983C4">Patient, Sympathetic Coaching</span></a><o:p></o:p></span></p>
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