[Hidden-tech] Network Solutions

Wed Jun 8 21:57:40 UTC 2022

The main thing with moving registrars is that it's a hassle. You need to
get an EPP code for each domain you want to move and the process takes
about a week. It's a lot of manual work on both registrars. My general rule
of thumb is never to use your host as a registrar. There are so many bad
hosts out there that you often find you just want to rehost. Point the
domain to the new host after moving files and database and you are done.

It's a bit off topic, but I moved a client from Network Solutions to
Dreamhost recently. He was using some shared hosting solution that had
basically unlimited file space, which he needed, and was paying an arm and
a leg for it. He had a five year contract so he figured the need to hobble
through until it ran out. But there were continual issues with timeouts and
hosting resources, plus they were painfully behind on keeping the
infrastructure upgraded, and one of the last hosts to install PHP 7.2. He
wisely chose a Dreamhost VPS account which is still less than half of what
he was paying for NS and things run spiffy and fast now. NS is just a
really poor host: old infrastructure, bad support and regular nitpicky
problems for customers to decipher and work through. Definitely a host to
be avoided.

On Wed, Jun 8, 2022 at 5:37 PM ed--- via Hidden-discuss <
hidden-discuss at lists.hidden-tech.net> wrote:

> This is a good thread.
>
>
>
> I have NS for business, and have used GoDaddy for a non-profit domain
> (Berkshires Jazz) for years, and have been shy about saying I have no
> complaints (other than the constant upsell attempts). How much of a problem
> is it, really, extricating from Network Solutions? I’d love to have
> everything in one place, and don’t want to pull out of two different places
> at the same time; too risky.
>
>
>
> Ed Bride
>
>
>
> *From:* Hidden-discuss <hidden-discuss-bounces at lists.hidden-tech.net> *On
> Behalf Of *Mark D. Hamill via Hidden-discuss
> *Sent:* Wednesday, June 8, 2022 2:56 PM
> *To:* Michael Muller <tech at montaguewebworks.com>
> *Cc:* email list Hidden-Tech <hidden-discuss at lists.hidden-tech.net>
> *Subject:* Re: [Hidden-tech] Network Solutions
>
>
>
> Cloudflare supposedly sells domains with no markup. I use namesilo.com as
> lots of features like privacy protection don't cost extra.
>
>
>
> On Wed, Jun 8, 2022 at 2:16 PM Michael Muller via Hidden-discuss <
> hidden-discuss at lists.hidden-tech.net> wrote:
>
> I think we've covered this already in a recent thread, but I've been using
> GoDaddy for years and have about 550 domains there.
>
> Mik
>
> Mik Muller, president
>
> Montague WebWorks
>
> 20 River Street, Greenfield, MA
>
> 413-320-5336
>
> http://MontagueWebWorks.com
>
> Powered by ROCKETFUSION
>
> On 6/8/2022 12:25 PM, Fred Grossberg via Hidden-discuss wrote:
>
> Who would you guys recommend for a registrar?
>
> Thanks,
>
> Fred Grossberg
>
>
>
> *From:* Hidden-discuss <hidden-discuss-bounces at lists.hidden-tech.net>
> <hidden-discuss-bounces at lists.hidden-tech.net> *On Behalf Of *Sam
> McClellan via Hidden-discuss
> *Sent:* Wednesday, June 8, 2022 11:46 AM
> *To:* hidden-discuss at lists.hidden-tech.net
> *Subject:* Re: [Hidden-tech] Network Solutions
>
>
>
> Yes, Nitwit Solutions. Ever since other registrars started popping up,
> they've been working very hard to keep people paying 3x as much for a
> domain to no apparent benefit, and then expanding their "services" with the
> same playbook. Over the years they've gotten subtler about their
> manipulations but still quite toxic. I'm very sorry to hear your client had
> that experience, it's a different version of the same story I've heard many
> times. Definitely stay away. Register.com is similarly toxic, and GoDaddy
> also uses a similar if somewhat less egregious playbook. I've wasted too
> many hours of my life helping clients get away from these guys.
>
> Sam
>
>
>
>
>
>
>
> *Sam McClellan*
>
> *Itabix, Inc*
>
> *one place for all things **web*
>
> *sam at itabix.com <sam at itabix.com>*
>
> *https://itabix.com <https://itabix.com>*
>
> *Main - 413.587.4600*
>
> *Toll-free - 877-7ITABIX (877.748.2249) *
>
>
>
> On 6/8/2022 10:23 AM, Michael Muller via Hidden-discuss wrote:
>
> Despite their history of being the first Registrar (they're the for-profit
> spin-off of the original Internic, the non-profit that managed all the
> domains starting in the 1990s), they are hands down the worst one out
> there. It's so bad that even if you want to transfer your domain name away,
> you need to click an extra two "are you sure" yes buttons, then they tell
> you they will review your request and you may get an email in three days
> with your Auth Code. I mean... WTH?
>
> Funny thing about the Internic, for those of you who may not remember or
> been around in those days, back then you would go to their website, fill
> out a long form, which would send you an email. You would have to then
> reply to that email (I guess that was how they verified you were real?) and
> then you had to wait a week for their reply email to see if you were the
> person who got the domain name, at which point you needed to print the
> email and mail it to them with a check for $75. Yes. And that's about $150
> in today's dollars. The whole thing took two weeks. It was brutal. Network
> Solutions is their legacy.
>
> Mik
>
> Mik Muller, president
>
> Montague WebWorks
>
> 20 River Street, Greenfield, MA
>
> 413-320-5336
>
> http://MontagueWebWorks.com
>
> Powered by ROCKETFUSION
>
> On 6/7/2022 9:36 PM, Julie Waggoner via Hidden-discuss wrote:
>
> Has anyone had any recent interactions with Network Solutions?
>
>
> I cancelled all services with NS for one of my clients a year or so ago,
> because they were too expensive, always on the upsell, obfuscating final
> costs, and it was impossible to get hold of anyone for tech support.
>
>
>
> My client was recently billed over $900, for services that I’d cancelled
> and that we haven’t used for the past year.
>
>
> I did manage to get an NS rep on the phone. When talking to him, the rep
> said that
>
>    1. They cannot refund the money the client was billed because it was
>    billed 30 days ago.
>    2. They cannot “close” the client’s account because “what if you
>    wanted to use it again?”
>    3. They cannot remove my client’s credit card information from the
>    account because (see number 2).
>
>
>
> I told them we were not happy having the client’s credit information in
> NS’s records if we weren’t using their services. (My client is going to get
> a new credit card, and ask the credit card company to refuse the billing
> since she did not authorize the purchase).
>
> This seems like it should be illegal. They’re essentially holding my
> client’s credit card information hostage, against my client’s wishes.
>
>
> Has anyone had this experience, or have any insight into this situation?
>
> Thanks!
> Julie Waggoner
>
>
>
>
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