[Hidden-tech] Network Solutions

Wed Jun 8 19:23:43 UTC 2022

This is a good thread. 

I have NS for business, and have used GoDaddy for a non-profit domain (Berkshires Jazz) for years, and have been shy about saying I have no complaints (other than the constant upsell attempts). How much of a problem is it, really, extricating from Network Solutions? I’d love to have everything in one place, and don’t want to pull out of two different places at the same time; too risky.

Ed Bride

From: Hidden-discuss <hidden-discuss-bounces at lists.hidden-tech.net> On Behalf Of Mark D. Hamill via Hidden-discuss
Sent: Wednesday, June 8, 2022 2:56 PM
To: Michael Muller <tech at montaguewebworks.com>
Cc: email list Hidden-Tech <hidden-discuss at lists.hidden-tech.net>
Subject: Re: [Hidden-tech] Network Solutions

Cloudflare supposedly sells domains with no markup. I use namesilo.com <http://namesilo.com>  as lots of features like privacy protection don't cost extra.

On Wed, Jun 8, 2022 at 2:16 PM Michael Muller via Hidden-discuss <hidden-discuss at lists.hidden-tech.net <mailto:hidden-discuss at lists.hidden-tech.net> > wrote:

I think we've covered this already in a recent thread, but I've been using GoDaddy for years and have about 550 domains there.

Mik

Mik Muller, president
Montague WebWorks
20 River Street, Greenfield, MA
413-320-5336
http://MontagueWebWorks.com
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On 6/8/2022 12:25 PM, Fred Grossberg via Hidden-discuss wrote:

Who would you guys recommend for a registrar?

Thanks,

Fred Grossberg

From: Hidden-discuss  <mailto:hidden-discuss-bounces at lists.hidden-tech.net> <hidden-discuss-bounces at lists.hidden-tech.net> On Behalf Of Sam McClellan via Hidden-discuss
Sent: Wednesday, June 8, 2022 11:46 AM
To: hidden-discuss at lists.hidden-tech.net <mailto:hidden-discuss at lists.hidden-tech.net> 
Subject: Re: [Hidden-tech] Network Solutions

Yes, Nitwit Solutions. Ever since other registrars started popping up, they've been working very hard to keep people paying 3x as much for a domain to no apparent benefit, and then expanding their "services" with the same playbook. Over the years they've gotten subtler about their manipulations but still quite toxic. I'm very sorry to hear your client had that experience, it's a different version of the same story I've heard many times. Definitely stay away. Register.com is similarly toxic, and GoDaddy also uses a similar if somewhat less egregious playbook. I've wasted too many hours of my life helping clients get away from these guys.

Sam

Sam McClellan

Itabix, Inc

one place for all things web

sam at itabix.com <mailto:sam at itabix.com> 

https://itabix.com

Main - 413.587.4600

Toll-free - 877-7ITABIX (877.748.2249) 

On 6/8/2022 10:23 AM, Michael Muller via Hidden-discuss wrote:

Despite their history of being the first Registrar (they're the for-profit spin-off of the original Internic, the non-profit that managed all the domains starting in the 1990s), they are hands down the worst one out there. It's so bad that even if you want to transfer your domain name away, you need to click an extra two "are you sure" yes buttons, then they tell you they will review your request and you may get an email in three days with your Auth Code. I mean... WTH?

Funny thing about the Internic, for those of you who may not remember or been around in those days, back then you would go to their website, fill out a long form, which would send you an email. You would have to then reply to that email (I guess that was how they verified you were real?) and then you had to wait a week for their reply email to see if you were the person who got the domain name, at which point you needed to print the email and mail it to them with a check for $75. Yes. And that's about $150 in today's dollars. The whole thing took two weeks. It was brutal. Network Solutions is their legacy.

Mik

Mik Muller, president
Montague WebWorks
20 River Street, Greenfield, MA
413-320-5336
http://MontagueWebWorks.com
Powered by ROCKETFUSION

On 6/7/2022 9:36 PM, Julie Waggoner via Hidden-discuss wrote:

Has anyone had any recent interactions with Network Solutions?

I cancelled all services with NS for one of my clients a year or so ago, because they were too expensive, always on the upsell, obfuscating final costs, and it was impossible to get hold of anyone for tech support.

My client was recently billed over $900, for services that I’d cancelled and that we haven’t used for the past year.

I did manage to get an NS rep on the phone. When talking to him, the rep said that

1.	They cannot refund the money the client was billed because it was billed 30 days ago.
2.	They cannot “close” the client’s account because “what if you wanted to use it again?”
3.	They cannot remove my client’s credit card information from the account because (see number 2).

I told them we were not happy having the client’s credit information in NS’s records if we weren’t using their services. (My client is going to get a new credit card, and ask the credit card company to refuse the billing since she did not authorize the purchase).

This seems like it should be illegal. They’re essentially holding my client’s credit card information hostage, against my client’s wishes.

Has anyone had this experience, or have any insight into this situation? 

Thanks!
Julie Waggoner 

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