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Yes, Nitwit Solutions. Ever since other registrars started popping
up, they've been working very hard to keep people paying 3x as much
for a domain to no apparent benefit, and then expanding their
"services" with the same playbook. Over the years they've gotten
subtler about their manipulations but still quite toxic. I'm very
sorry to hear your client had that experience, it's a different
version of the same story I've heard many times. Definitely stay
away. Register.com is similarly toxic, and GoDaddy also uses a
similar if somewhat less egregious playbook. I've wasted too many
hours of my life helping clients get away from these guys.<br>
<br>
Sam<br>
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<div class="moz-cite-prefix">On 6/8/2022 10:23 AM, Michael Muller
via Hidden-discuss wrote:<br>
</div>
<blockquote type="cite"
cite="mid:e7c9a644-6a23-b1a4-e16a-f496a14f0b03@montaguewebworks.com">
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<p><font face="Calibri">Despite their history of being the first
Registrar (they're the for-profit spin-off of the original
Internic, the non-profit that managed all the domains starting
in the 1990s), they are hands down the worst one out there.
It's so bad that even if you want to transfer your domain name
away, you need to click an extra two "are you sure" yes
buttons, then they tell you they will review your request and
you may get an email in three days with your Auth Code. I
mean... WTH?<br>
</font></p>
<p><font face="Calibri">Funny thing about the Internic, for those
of you who may not remember or been around in those days, back
then you would go to their website, fill out a long form,
which would send you an email. You would have to then reply to
that email (I guess that was how they verified you were real?)
and then you had to wait a week for their reply email to see
if you were the person who got the domain name, at which point
you needed to print the email and mail it to them with a check
for $75. Yes. And that's about $150 in today's dollars. The
whole thing took two weeks. It was brutal. Network Solutions
is their legacy.<br>
</font></p>
<p><font face="Calibri">Mik</font><br>
</p>
<pre class="moz-signature" cols="72">Mik Muller, president
Montague WebWorks
20 River Street, Greenfield, MA
413-320-5336
<a class="moz-txt-link-freetext" href="http://MontagueWebWorks.com" moz-do-not-send="true">http://MontagueWebWorks.com</a>
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<div class="moz-cite-prefix">On 6/7/2022 9:36 PM, Julie Waggoner
via Hidden-discuss wrote:<br>
</div>
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<p class="MsoNormal">Has anyone had any recent interactions
with Network Solutions?<o:p></o:p></p>
<p class="MsoNormal"><br>
I cancelled all services with NS for one of my clients a
year or so ago, because they were too expensive, always on
the upsell, obfuscating final costs, and it was impossible
to get hold of anyone for tech support.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">My client was recently billed over $900,
for services that I’d cancelled and that we haven’t used for
the past year.<o:p></o:p></p>
<p class="MsoNormal"><br>
I did manage to get an NS rep on the phone. When talking to
him, the rep said that<o:p></o:p></p>
<p class="MsoListParagraph"
style="text-indent:-.25in;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span
style="mso-list:Ignore">1.<span style="font:7.0pt
"Times New Roman""> </span></span><!--[endif]-->They
cannot refund the money the client was billed because it was
billed 30 days ago.<o:p></o:p></p>
<p class="MsoListParagraph"
style="text-indent:-.25in;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span
style="mso-list:Ignore">2.<span style="font:7.0pt
"Times New Roman""> </span></span><!--[endif]-->They
cannot “close” the client’s account because “what if you
wanted to use it again?”<o:p></o:p></p>
<p class="MsoListParagraph"
style="text-indent:-.25in;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span
style="mso-list:Ignore">3.<span style="font:7.0pt
"Times New Roman""> </span></span><!--[endif]-->They
cannot remove my client’s credit card information from the
account because (see number 2).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I told them we were not happy having the
client’s credit information in NS’s records if we weren’t
using their services. (My client is going to get a new
credit card, and ask the credit card company to refuse the
billing since she did not authorize the purchase).<br>
<br>
This seems like it should be illegal. They’re essentially
holding my client’s credit card information hostage, against
my client’s wishes.<o:p></o:p></p>
<p class="MsoNormal"><br>
Has anyone had this experience, or have any insight into
this situation? <br>
<br>
Thanks!<br>
Julie Waggoner <o:p></o:p></p>
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