Yes, that's exactly the issue :( Anything beyond what you can do with SSH access, pulling a backup, and restarting you need access to support. Which is pretty much true of a dedicated server too, of course (with the addition of IPMI / direct access), but we've had very good experience with our colos. Sam *Sam McClellan* ** *Itabix, Inc* ** *one place for all things **web*** ** *sam at itabix.com* ** *https://itabix.com* ** *Main - 413.587.4600* ** *Toll-free - 877-7ITABIX (877.748.2249) * On 3/24/2021 3:53 PM, Bram Moreinis via Hidden-discuss wrote: > > Good point, Sam. > > I haven't used Digital Ocean (except during a weekend Hackathon) but I > have used Linode. They do give me access to do a manual restart > through their interface, AND they let me do a rebuild from a backup. > So neither of those actions are support-dependent. > > But if I want anything fancier, then yes I do need to get them on chat. > > -Bram > > On 3/24/2021 2:29 PM, Sam McClellan via Hidden-discuss wrote: >> Hi Bram, >> >> Yes, we actually use Digital Ocean for prototyping more complex >> systems we're developing before moving them to a dedicated server. >> The main problem I have with Digital Ocean, and based on reviews it's >> the same for all those instant VPS systems, is that we have no access >> to their infrastructure and so are completely dependent on their >> level of support. We've had instances where we've gone several hours >> without a response, which is untenable. With a server, we have very >> quick access to the infrastructure. Also, the storage space is >> expensive compared to SSD's on a server. >> >> Sam >> >> >> >> *Sam McClellan* >> >> ** >> >> *Itabix, Inc* >> >> ** >> >> *one place for all things **web*** >> >> ** >> >> *sam at itabix.com* >> >> ** >> >> *https://itabix.com* >> >> ** >> >> *Main - 413.587.4600* >> >> ** >> >> *Toll-free - 877-7ITABIX (877.748.2249) * >> >> >> On 3/24/2021 1:57 PM, Bram Moreinis via Hidden-discuss wrote: >>> >>> Recommendation: >>> >>> Use Linode instead of AWS. It isn't managed, but they provide great >>> service: https://www.linode.com/ >>> >>> It's similar to Digital Ocean in that you can duplicate and engineer >>> different server configurations. >>> >>> If all you want is a command line without the GUI, Linode gives you >>> that too. >>> >>> You can buy Linode time by the day. >>> >>> -Bram >>> >>> On 3/24/2021 12:56 PM, Sam McClellan via Hidden-discuss wrote: >>>>> I try not to give Jeff Bezos even one more dime, so will likely >>>>> never wind up on AWS. >>>> That is the issue I face as a host. I know a cloud format is better >>>> than the single server format for hosting for several reasons, >>>> principally redundancy, management and distributed content. But in >>>> my experience, we're in a transition time when all the clouds that >>>> are affordable enough and could be used for shared hosting are >>>> owned by the same big companies that are trying to get our >>>> information and that I don't want to support. >>>> >>>> I do believe private clouds will become more affordable and usable >>>> over time. In the meantime we do our best -- our servers are hosted >>>> in relatively green colo's that have direct access to the internet >>>> backbone, we back up every day and, for any sites that need it for >>>> bandwidth and global distribution, use a CDN - mainly Cloudflare, >>>> or Sucuri if they need a firewall too. Love Sucuri. >>>> >>>> Sam >>>> >>>> >>>> >>>> *Sam McClellan* >>>> >>>> ** >>>> >>>> *Itabix, Inc* >>>> >>>> ** >>>> >>>> *one place for all things **web*** >>>> >>>> ** >>>> >>>> *sam at itabix.com* >>>> >>>> ** >>>> >>>> *https://itabix.com* >>>> >>>> ** >>>> >>>> *Main - 413.587.4600* >>>> >>>> ** >>>> >>>> *Toll-free - 877-7ITABIX (877.748.2249) * >>>> >>>> >>>> >>>> >>>> _______________________________________________ >>>> Hidden-discuss mailing list - home page:http://www.hidden-tech.net >>>> Hidden-discuss at lists.hidden-tech.net >>>> >>>> You are receiving this because you are on the Hidden-Tech Discussion list. >>>> If you would like to change your list preferences, Go to the Members >>>> page on the Hidden Tech Web site. >>>> http://www.hidden-tech.net/members >>> -- >>> >>> >>> Bram Moreinis, Technology Coordinator >>> Springfield Lyceum College Prep >>> Tech Support Phone: (413) 367-7340 >>> School Website: online.slprep.org <https://online.slprep.org> >>> /"A camino largo paso corto."/ >>> >>> >>> _______________________________________________ >>> Hidden-discuss mailing list - home page:http://www.hidden-tech.net >>> Hidden-discuss at lists.hidden-tech.net >>> >>> You are receiving this because you are on the Hidden-Tech Discussion list. >>> If you would like to change your list preferences, Go to the Members >>> page on the Hidden Tech Web site. >>> http://www.hidden-tech.net/members >> >> >> _______________________________________________ >> Hidden-discuss mailing list - home page:http://www.hidden-tech.net >> Hidden-discuss at lists.hidden-tech.net >> >> You are receiving this because you are on the Hidden-Tech Discussion list. >> If you would like to change your list preferences, Go to the Members >> page on the Hidden Tech Web site. >> http://www.hidden-tech.net/members > -- > > > Bram Moreinis, Technology Coordinator > Springfield Lyceum College Prep > Tech Support Phone: (413) 367-7340 > School Website: online.slprep.org <https://online.slprep.org> > /"A camino largo paso corto."/ > > > _______________________________________________ > Hidden-discuss mailing list - home page: http://www.hidden-tech.net > Hidden-discuss at lists.hidden-tech.net > > You are receiving this because you are on the Hidden-Tech Discussion list. > If you would like to change your list preferences, Go to the Members > page on the Hidden Tech Web site. > http://www.hidden-tech.net/members -------------- next part -------------- An HTML attachment was scrubbed... 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