[Hidden-tech] Easthampton Savings Bank debacles; Other Bank Recommendations

Cheryl Handsaker ht at charlemontwebworks.com
Sat Jul 27 21:32:28 UTC 2019

We've been with Greenfield Cooperative for 25 years and it's been 
smooth. Clearly, Greendfield Savings Bank has a great reputation locally 
but I had a mortgage deal go horribly wrong with them years and years 
ago and I haven't been able to recommend them since.

On 7/26/19 9:35 AM, Rob Laporte via Hidden-discuss wrote:
> Hi HTers,
> 10 to 15 years ago I chose Easthampton Savings Bank (ESB) for business 
> and personal because I prefer going local, but during the last two 
> years poor tech and lack of redress, which has cost my firm ~$1800 of 
> lost billable, has me seeking another bank with a branch in Greenfield.
> I wonder if others have had problems with ESB, and I’d be grateful for 
> bank recommendations.
> *Some of the ESB failings are:*
>   * When ESB migrated their online banking, they forced us to re-enter
>     all payees, and for a while the old system kept paying in double
>     the new systems, yet we could not login to the old.
>   * Both online and called notice of travel failed to enable cards to
>     work out of state, and that very requirement puts cost of security
>     on the customer more so than other cards and banks we've use.
>   * Town tax changes caused increase of mortgage/tax payments by
>     $6.95/mo, and with no prior notice about this change, this
>     prompted mailed threats of collections for $6.85 (of ~$1800) being
>     late less than a month.
> ESB’s SVP, Commercial Services Manager, Maura Kelly, *denied my 
> request for compensation* in the form of some months of free use of 
> our $20/mo business check scanner. Her evasions and excuses suggest 
> lack of ownership of the problems, which spirit suggests future 
> problems are likely.
> Again, I’d be grateful for *Greenfield-local recommendations for a new 
> bank*, preferably local, but I realize that economies of scale in bank 
> tech may make a national bank with a local branch the better choice.
> Best Regards,
> Rob Laporte| SEO Specialist, CEO
> DISC, Inc. - Making Websites Make Money
> 413-584-6500
> rob at 2disc.com <mailto:rob at 2disc.com>
> www.2disc.com <https://www.2disc.com/>
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Phone: 413.337.1030
LinkedIn: www.linkedin.com/pub/cheryl-handsaker/4/a21/8a/
Sponsor Cheryl for CROP Walk: https://www.crophungerwalk.org/bernardstonma/cheryl

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