[Hidden-tech] Easthampton Savings Bank debacles; Other Bank Recommendations

[Shel Horowitz]

Hi, Rob,

I have had an account with Northampton Coop, now absorbed by Greenfield
Coop, since 1982. My business needs are simpler than yours, but I have had
no issues in 37 years.

Shel Horowitz - "The Transformpreneur"(sm)
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On Fri, Jul 26, 2019 at 9:35 AM Rob Laporte via Hidden-discuss <
hidden-discuss at lists.hidden-tech.net> wrote:

> Hi HTers,
>
> 10 to 15 years ago I chose Easthampton Savings Bank (ESB) for business and
> personal because I prefer going local, but during the last two years poor
> tech and lack of redress, which has cost my firm ~$1800 of lost billable,
> has me seeking another bank with a branch in Greenfield.
>
> I wonder if others have had problems with ESB, and I’d be grateful for
> bank recommendations.
>
> *Some of the ESB failings are:*
>
>
>    - When ESB migrated their online banking, they forced us to re-enter
>    all payees, and for a while the old system kept paying in double the new
>    systems, yet we could not login to the old.
>    - Both online and called notice of travel failed to enable cards to
>    work out of state, and that very requirement puts cost of security on the
>    customer more so than other cards and banks we've use.
>    - Town tax changes caused increase of mortgage/tax payments by
>    $6.95/mo, and with no prior notice about this change, this prompted mailed
>    threats of collections for $6.85 (of ~$1800) being late less than a month.
>
>
> ESB’s SVP, Commercial Services Manager, Maura Kelly, *denied my request
> for compensation* in the form of some months of free use of our $20/mo
> business check scanner. Her evasions and excuses suggest lack of ownership
> of the problems, which spirit suggests future problems are likely.
>
> Again, I’d be grateful for *Greenfield-local recommendations for a new
> bank*, preferably local, but I realize that economies of scale in bank
> tech may make a national bank with a local branch the better choice.
>
> Best Regards,
>
>
> Rob Laporte | SEO Specialist, CEO
>
> DISC, Inc. - Making Websites Make Money
>
> 413-584-6500
>
> rob at 2disc.com
>
> www.2disc.com
>
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