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    We've been with Greenfield Cooperative for 25 years and it's been
    smooth. Clearly, Greendfield Savings Bank has a great reputation
    locally but I had a mortgage deal go horribly wrong with them years
    and years ago and I haven't been able to recommend them since. <br>
    <br>
    <br>
    <br>
    <div class="moz-cite-prefix">On 7/26/19 9:35 AM, Rob Laporte via
      Hidden-discuss wrote:<br>
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        <div>Hi HTers,<br>
        </div>
        <div><br>
        </div>
        <div>10 to 15 years ago I chose Easthampton Savings Bank (ESB)
          for business and personal because I prefer going local, but
          during the last two years poor tech and lack of redress, which
          has cost my firm ~$1800 of lost billable, has me seeking
          another bank with a branch in Greenfield.<br>
        </div>
        <div><br>
        </div>
        <div>I wonder if others have had problems with ESB, and I’d be
          grateful for bank recommendations.
          <br>
        </div>
        <div><br>
        </div>
        <div><b>Some of the ESB failings are:</b><br>
        </div>
        <div><br>
        </div>
        <div>
          <ul>
            <li>When ESB migrated their online banking, they forced us
              to re-enter all payees, and for a while the old system
              kept paying in double the new systems, yet we could not
              login to the old.
            </li>
            <li>Both online and called notice of travel failed to enable
              cards to work out of state, and that very requirement puts
              cost of security on the customer more so than other cards
              and banks we've use.</li>
            <li>Town tax changes caused increase of mortgage/tax
              payments by $6.95/mo, and with no prior notice about this
              change, this prompted mailed threats of collections for
              $6.85 (of ~$1800) being late less than a month.</li>
          </ul>
        </div>
        <div><br>
        </div>
        <div>ESB’s SVP, Commercial Services Manager, Maura Kelly, <b>denied
            my request for compensation</b> in the form of some months
          of free use of our $20/mo business check scanner. Her evasions
          and excuses suggest lack of ownership of the problems, which
          spirit suggests future problems are likely.<br>
        </div>
        <div><br>
        </div>
        <div>Again, I’d be grateful for <b>Greenfield-local
            recommendations for a new bank</b>, preferably local, but I
          realize that economies of scale in bank tech may make a
          national bank with a local branch the better choice.</div>
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            <span class="font" style="font-family:Verdana"><span
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          <p dir="ltr" style="line-height:1.38; margin-top:0pt;
            margin-bottom:0pt"><span style="font-size:10pt;
              font-family:Verdana,Geneva,sans-serif; color:rgb(0,0,0);
              background-color:rgb(255,255,255); line-height:normal">Best
              Regards,</span></p>
          <p dir="ltr" style="font-weight:bold; line-height:1.38;
            margin-top:0pt; margin-bottom:0pt">
            <span style="font-family:Verdana,Geneva,sans-serif;
              font-size:10pt; line-height:normal"></span><span
              style="font-size:11pt;
              font-family:Verdana,Geneva,sans-serif; color:rgb(0,0,0);
              background-color:rgb(255,255,255); font-weight:700;
              line-height:normal"><br>
            </span></p>
          <span style="font-family:Verdana,Geneva,sans-serif;
            font-size:10pt"></span>
          <p dir="ltr" style="font-weight:bold; line-height:1.38;
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            <span style="font-size:10pt;
              font-family:Verdana,Geneva,sans-serif;
              color:rgb(102,102,102); background-color:rgb(255,255,255);
              font-weight:700; line-height:normal">Rob Laporte</span><span
              style="font-size:11pt;
              font-family:Verdana,Geneva,sans-serif;
              color:rgb(153,153,153); background-color:rgb(255,255,255);
              font-weight:400; line-height:normal">
            </span><span style="font-size:10pt;
              font-family:Verdana,Geneva,sans-serif;
              color:rgb(102,102,102); background-color:rgb(255,255,255);
              font-weight:400; line-height:normal">| SEO Specialist, CEO</span></p>
          <p dir="ltr" style="font-weight:bold; line-height:1.38;
            margin-top:0pt; margin-bottom:0pt">
            <span style="font-size:10pt; line-height:normal;
              font-family:Verdana,Geneva,sans-serif"></span><span
              style="font-size:10pt;
              font-family:Verdana,Geneva,sans-serif;
              color:rgb(102,102,102); background-color:rgb(255,255,255);
              font-weight:400; line-height:normal">DISC, Inc. - Making
              Websites Make Money</span></p>
          <p dir="ltr" style="font-weight:bold; line-height:1.38;
            margin-top:0pt; margin-bottom:0pt">
            <span style="font-size:10pt; line-height:normal;
              font-family:Verdana,Geneva,sans-serif"></span><span
              style="font-size:10pt;
              font-family:Verdana,Geneva,sans-serif;
              color:rgb(102,102,102); background-color:rgb(255,255,255);
              font-weight:400; line-height:normal">413-584-6500</span></p>
          <p dir="ltr" style="line-height:1.38; margin-top:0pt;
            margin-bottom:0pt"><a moz-do-not-send="true"
              href="mailto:rob@2disc.com" title="mailto:rob@2disc.com"
              style=""><span
                style="font-family:Verdana,Geneva,sans-serif;
                font-size:10pt; line-height:normal">rob@2disc.com</span></a></p>
          <p dir="ltr" style="font-weight:bold; line-height:1.38;
            margin-top:0pt; margin-bottom:0pt">
            <span style="font-size:10pt; line-height:normal;
              font-family:Verdana,Geneva,sans-serif"></span><a
              moz-do-not-send="true" href="https://www.2disc.com/"><span
                style="font-size:10pt;
                font-family:Verdana,Geneva,sans-serif;
                color:rgb(17,85,204); background-color:rgb(255,255,255);
                font-weight:400; text-decoration:underline;
                line-height:normal">www.2disc.com</span></a></p>
          <div style="font-variant-numeric:normal;
            font-variant-east-asian:normal; line-height:normal">
            <br>
            <span style="font-family:Verdana,Geneva,sans-serif;
              font-size:11pt"></span></div>
          <span style="font-family:Verdana,Geneva,sans-serif;
            font-size:11pt"></span>
          <div><b style="font-family:Verdana; font-size:12px;
              font-variant-numeric:normal;
              font-variant-east-asian:normal; line-height:normal"><span
                class="size" style="font-size:16px"><span class="font"
                  style="font-family:Verdana,Geneva,sans-serif;
                  font-size:11pt; color:rgb(134,17,6)">NOTE:</span></span></b><span
              class="size" style="font-size:16px"><span class="font"
                style="font-family:Verdana,Geneva,sans-serif;
                font-size:11pt; color:rgb(134,17,6)"> Emails can be
                blocked by spam filters throughout the web. If you don’t
                get a reply within an expected span of time, please
                call.</span></span><br>
            <span style="font-family:Verdana,Geneva,sans-serif;
              font-size:11pt"></span></div>
          <span style="font-family:Verdana,Geneva,sans-serif;
            font-size:11pt"></span><span id="ms-rterangepaste-end"></span><br>
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      <pre wrap="">_______________________________________________
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</pre>
    </blockquote>
    <br>
    <pre class="moz-signature" cols="72">-- 
Phone: 413.337.1030
LinkedIn: <a class="moz-txt-link-abbreviated" href="http://www.linkedin.com/pub/cheryl-handsaker/4/a21/8a/">www.linkedin.com/pub/cheryl-handsaker/4/a21/8a/</a>
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