<div dir="ltr">Hi, Rob,<div><br></div><div>I have had an account with Northampton Coop, now absorbed by Greenfield Coop, since 1982. My business needs are simpler than yours, but I have had no issues in 37 years.<br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div style="font-size:small"><br>Shel Horowitz - "The Transformpreneur"(sm)</div><div style="font-size:small">________________________________________________</div><div style="font-size:small">Watch (and please share) my TEDx Talk,</div><div style="font-size:small">"Impossible is a Dare: Business for a Better World"</div><div style="font-size:small"><font color="#1155cc" size="2"><u><a style="color:rgb(17,85,204)" href="http://www.ted.com/tedx/events/11809" target="_blank">http://www.ted.com/tedx/events/11809</a></u></font><font color="#1155cc" size="2"><u><a style="color:rgb(17,85,204)" href="http://www.ted.com/tedx/events/11809" target="_blank"> </a></u></font><br><div style="font-size:small">(move your mouse to "event videos")</div></div><div style="font-size:small"><br></div><div style="font-size:small">Contact me to bake in profitability while addressing hunger, <br></div><div style="font-size:small">poverty, war, and catastrophic climate change</div><div style="font-size:small"><br></div><div style="font-size:small">Twitter: @shelhorowitz</div><div style="font-size:small"><br></div><div style="font-size:small">* First business ever to be Green America Gold Certified</div><div style="font-size:small">* Inducted into the National Environmental Hall of Fame</div><div style="font-size:small"><br></div><div style="font-size:small"><a style="color:rgb(17,85,204)" href="http://goingbeyondsustainability.com/" target="_blank">http://goingbeyondsustainability.com</a> </div><div style="font-size:small">mailto:<a style="color:rgb(17,85,204)" href="mailto:shel@greenandprofitable.com" target="_blank">shel@greenandprofitable.com</a> * <a style="color:rgb(17,85,204)" href="tel:413-586-2388" value="+14135862388" target="_blank">413-586-2388</a></div><div style="font-size:small">Award-winning, best-selling author of 10 books. Latest:</div><div style="font-size:small">Guerrilla Marketing to Heal the World (co-authored with Jay Conrad Levinson)<br></div><div style="font-size:small"><br></div><div style="font-size:small">_________________________________________________</div></div></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jul 26, 2019 at 9:35 AM Rob Laporte via Hidden-discuss <<a href="mailto:hidden-discuss@lists.hidden-tech.net">hidden-discuss@lists.hidden-tech.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<div>Hi HTers,<br>
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<div>10 to 15 years ago I chose Easthampton Savings Bank (ESB) for business and personal because I prefer going local, but during the last two years poor tech and lack of redress, which has cost my firm ~$1800 of lost billable, has me seeking another bank with
a branch in Greenfield.<br>
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<div>I wonder if others have had problems with ESB, and I’d be grateful for bank recommendations.
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<div><b>Some of the ESB failings are:</b><br>
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<li>When ESB migrated their online banking, they forced us to re-enter all payees, and for a while the old system kept paying in double the new systems, yet we could not login to the old.
</li><li>Both online and called notice of travel failed to enable cards to work out of state, and that very requirement puts cost of security on the customer more so than other cards and banks we've use.</li><li>Town tax changes caused increase of mortgage/tax payments by $6.95/mo, and with no prior notice about this change, this prompted mailed threats of collections for $6.85 (of ~$1800) being late less than a month.</li></ul>
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<div>ESB’s SVP, Commercial Services Manager, Maura Kelly, <b>denied my request for compensation</b> in the form of some months of free use of our $20/mo business check scanner. Her evasions and excuses suggest lack of ownership of the problems, which spirit
suggests future problems are likely.<br>
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<div>Again, I’d be grateful for <b>Greenfield-local recommendations for a new bank</b>, preferably local, but I realize that economies of scale in bank tech may make a national bank with a local branch the better choice.</div>
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<span class="gmail-m_2714624715135505977font" style="font-family:Verdana"><span class="gmail-m_2714624715135505977size" style="font-size:12px"><span class="gmail-m_2714624715135505977size" style="font-size:13px"><span class="gmail-m_2714624715135505977font" style="font-family:Verdana,Geneva,sans-serif;font-size:11pt"></span></span></span></span></div>
<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana,Geneva,sans-serif;color:rgb(0,0,0);background-color:rgb(255,255,255);line-height:normal">Best Regards,</span></p>
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<span style="font-family:Verdana,Geneva,sans-serif;font-size:10pt;line-height:normal"></span><span style="font-size:11pt;font-family:Verdana,Geneva,sans-serif;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:700;line-height:normal"><br>
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<span style="font-size:10pt;font-family:Verdana,Geneva,sans-serif;color:rgb(102,102,102);background-color:rgb(255,255,255);font-weight:700;line-height:normal">Rob Laporte</span><span style="font-size:11pt;font-family:Verdana,Geneva,sans-serif;color:rgb(153,153,153);background-color:rgb(255,255,255);font-weight:400;line-height:normal">
</span><span style="font-size:10pt;font-family:Verdana,Geneva,sans-serif;color:rgb(102,102,102);background-color:rgb(255,255,255);font-weight:400;line-height:normal">| SEO Specialist, CEO</span></p>
<p dir="ltr" style="font-weight:bold;line-height:1.38;margin-top:0pt;margin-bottom:0pt">
<span style="font-size:10pt;line-height:normal;font-family:Verdana,Geneva,sans-serif"></span><span style="font-size:10pt;font-family:Verdana,Geneva,sans-serif;color:rgb(102,102,102);background-color:rgb(255,255,255);font-weight:400;line-height:normal">DISC,
Inc. - Making Websites Make Money</span></p>
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<span style="font-size:10pt;line-height:normal;font-family:Verdana,Geneva,sans-serif"></span><span style="font-size:10pt;font-family:Verdana,Geneva,sans-serif;color:rgb(102,102,102);background-color:rgb(255,255,255);font-weight:400;line-height:normal">413-584-6500</span></p>
<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><a href="mailto:rob@2disc.com" title="mailto:rob@2disc.com" target="_blank"><span style="font-family:Verdana,Geneva,sans-serif;font-size:10pt;line-height:normal">rob@2disc.com</span></a></p>
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<span style="font-size:10pt;line-height:normal;font-family:Verdana,Geneva,sans-serif"></span><a href="https://www.2disc.com/" target="_blank"><span style="font-size:10pt;font-family:Verdana,Geneva,sans-serif;color:rgb(17,85,204);background-color:rgb(255,255,255);font-weight:400;text-decoration:underline;line-height:normal">www.2disc.com</span></a></p>
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<div><b style="font-family:Verdana;font-size:12px;font-variant-numeric:normal;font-variant-east-asian:normal;line-height:normal"><span class="gmail-m_2714624715135505977size" style="font-size:16px"><span class="gmail-m_2714624715135505977font" style="font-family:Verdana,Geneva,sans-serif;font-size:11pt;color:rgb(134,17,6)">NOTE:</span></span></b><span class="gmail-m_2714624715135505977size" style="font-size:16px"><span class="gmail-m_2714624715135505977font" style="font-family:Verdana,Geneva,sans-serif;font-size:11pt;color:rgb(134,17,6)"> Emails
can be blocked by spam filters throughout the web. If you don’t get a reply within an expected span of time, please call.</span></span><br>
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