[Hidden-tech] Gaia Host has gone AWOL

[Sam McClellan]

Hi Anne,

She should call GoDaddy support and explain the situation, typically she 
will need to supply a photo of her ID and some proof that the business 
is hers (the fact that it points to her website will help). I would 
suggest she first create a GoDaddy account and ask for the domain to be 
transferred to that account otherwise it's a transfer between registrars 
which is a lot more complicated and also it helps if GoDaddy thinks 
you're going to remain a customer. Then once the domain has transferred 
she can transfer it away from GoDaddy if she'd like - there's a 60 day 
waiting period after you make any changes to the registration information.

Never allow someone else, especially a business that might go away, to 
own your domain name!

Sam

------------------------------------------------------------------------
Sam McClellan
Itabix, Inc
Web Development, Hosting and Domain Registration
sam at itabix.com
https://itabix.com
Main - 413.587.4600
Toll-free - 877-7ITABIX (877.748.2249)

On 2/22/2019 11:39 AM, Anne Campbell via Hidden-discuss wrote:
> Hi all,
>
> I remember seeing a post on this list a few weeks ago from someone who 
> was asking if Gaia Host had gone out of business. At least two of my 
> clients have been having a very hard time getting in touch with them 
> in recent months.
>
> Today, a different client wrote to me to say that she paid Gaia Host 
> to renew her domain names in December. They apparently renewed the 
> domains, but they're still sending her threatening emails saying that 
> she hasn't paid and they're going to shut down her website. She has 
> left many phone messages and emails in the last two months and has not 
> heard back.
>
> It's clear that my client needs to move her domain names to a new 
> registrar. But what happens if Gaia Host continues to not respond? The 
> domain registrations have her name on them, but they're in Gaia Host's 
> GoDaddy account, not my client's.
>
> I do host the client's website, so that's not the issue - it's the 
> domain registrations that Gaia Host has control of. Will she have any 
> recourse if she can't get Gaia Host to communicate?
>
> Thanks -
> Anne Campbell
>
> -- 
> Anne Campbell, info at annecampbelldesign.com 
> <mailto:info at annecampbelldesign.com>
> http://www.annecampbelldesign.com/
> http://www.riverbenddoula.com/
>
> _______________________________________________
> Hidden-discuss mailing list - home page: http://www.hidden-tech.net
> Hidden-discuss at lists.hidden-tech.net
>
> You are receiving this because you are on the Hidden-Tech Discussion list.
> If you would like to change your list preferences, Go to the Members
> page on the Hidden Tech Web site.
> http://www.hidden-tech.net/members

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20190224/81aad487/attachment-0001.html>