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Hi Anne,<br>
<br>
She should call GoDaddy support and explain the situation, typically
she will need to supply a photo of her ID and some proof that the
business is hers (the fact that it points to her website will help).
I would suggest she first create a GoDaddy account and ask for the
domain to be transferred to that account otherwise it's a transfer
between registrars which is a lot more complicated and also it helps
if GoDaddy thinks you're going to remain a customer. Then once the
domain has transferred she can transfer it away from GoDaddy if
she'd like - there's a 60 day waiting period after you make any
changes to the registration information.<br>
<br>
Never allow someone else, especially a business that might go away,
to own your domain name!<br>
<br>
Sam<br>
<div class="moz-signature"><br>
<hr size="1">
Sam McClellan<br>
Itabix, Inc<br>
Web Development, Hosting and Domain Registration<br>
<a class="moz-txt-link-abbreviated" href="mailto:sam@itabix.com">sam@itabix.com</a><br>
<a class="moz-txt-link-freetext" href="https://itabix.com">https://itabix.com</a><br>
Main - 413.587.4600<br>
Toll-free - 877-7ITABIX (877.748.2249) <br>
<br>
</div>
<div class="moz-cite-prefix">On 2/22/2019 11:39 AM, Anne Campbell
via Hidden-discuss wrote:<br>
</div>
<blockquote type="cite"
cite="mid:CANU=KMTNe__Hc+q=L+1gf5po6AasoWatMFZPZOQqOhgfp-s7DQ@mail.gmail.com">
<meta http-equiv="content-type" content="text/html; charset=UTF-8">
<div dir="ltr">
<div>Hi all, <br>
</div>
<div><br>
</div>
<div>I remember seeing a post on this list a few weeks ago from
someone who was asking if Gaia Host had gone out of business.
At least two of my clients have been having a very hard time
getting in touch with them in recent months. <br>
</div>
<div><br>
</div>
<div>Today, a different client wrote to me to say that she paid
Gaia Host to renew her domain names in December. They
apparently renewed the domains, but they're still sending her
threatening emails saying that she hasn't paid and they're
going to shut down her website. She has left many phone
messages and emails in the last two months and has not heard
back. <br>
</div>
<div><br>
</div>
<div>It's clear that my client needs to move her domain names to
a new registrar. But what happens if Gaia Host continues to
not respond? The domain registrations have her name on them,
but they're in Gaia Host's GoDaddy account, not my client's. <br>
</div>
<div><br>
</div>
<div>I do host the client's website, so that's not the issue -
it's the domain registrations that Gaia Host has control of.
Will she have any recourse if she can't get Gaia Host to
communicate?</div>
<div><br>
</div>
<div>Thanks -</div>
<div>Anne Campbell<br>
</div>
<div><br>
-- <br>
<div dir="ltr" class="gmail_signature"
data-smartmail="gmail_signature">Anne Campbell, <a
href="mailto:info@annecampbelldesign.com" target="_blank"
moz-do-not-send="true">info@annecampbelldesign.com</a><br>
<a href="http://www.annecampbelldesign.com/" target="_blank"
moz-do-not-send="true">http://www.annecampbelldesign.com/</a><br>
<a href="http://www.riverbenddoula.com/" target="_blank"
moz-do-not-send="true">http://www.riverbenddoula.com/</a></div>
</div>
</div>
<br>
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