[Hidden-tech] Instagram Question

[Jenn Iannaconi]

I'm not an expert but it sounds like Instagram may have blocked that phone
from logging into the account because it was getting mixed signals from all
the places trying to log into the account.  Their system thinks you've been
hacked. You might have to contact support to reclaim the account. I would
remove the account from Hootesuite and anywhere else it is connected until
this gets resolved. You might also need to start with a fresh phone that
has never logged into that account before.

- Jenn
--------------------------------
Strange Child Productions - Web Help, Marketing Advice & Event Planning
<http://www.strange-child.com/>
Valkyrie Apparel - Plus Sized Clothing for Goths, Metal Heads and Gamers
<http://www.valkyrie-apparel.com/>


On Sun, Aug 25, 2019 at 9:57 AM Christine Dutton via Hidden-discuss <
hidden-discuss at lists.hidden-tech.net> wrote:

> Hi Folks,
> I have an Instagram question. In this particular case, a user was logged
> into their account on their account and then logged into the account on a
> computer using an agent switcher for Chrome. The purpose of an agent
> switcher is to "trick" Instagram into thinking a laptop device is mobile or
> an Ipad. At the same time, a third person was making attempts to set the
> Instagram account on Hootsuite. The account was logged out of on the laptop
> and the password was no longer working. The original user used their phone
> to do a password reset on their phone. Each new password would not work. As
> an aside, the Instagram account was set up on an email that is no longer
> actually in use, but gets forwarded to another account. After several
> password resets, the account disappeared from the users phone.
> Please let me know if you have any advisement on this issue-what the
> problem might be and troubleshooting ideas.
> Christine
> *Christine Dutton*
> *Dutton Consulting *
> *413-626-6377*
>
> _______________________________________________
> Hidden-discuss mailing list - home page: http://www.hidden-tech.net
> Hidden-discuss at lists.hidden-tech.net
>
> You are receiving this because you are on the Hidden-Tech Discussion list.
> If you would like to change your list preferences, Go to the Members
> page on the Hidden Tech Web site.
> http://www.hidden-tech.net/members
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20190825/6f5af09f/attachment.html>