[Hidden-tech] Olivernetko & sudden Mac shutdown

[Rob Laporte]

I once had that problem with a PC laptop, and after no pros could figure it out, my step-son realized it was just dust around the fan and overheating. Not sure if that or any recent macbook even has a fan. It did happen to my 2009 MacBook pro too when it worked really hard and heated up, and I just put it on a platform with two little fans build in.

I recommend ForeverSave Lite (free I think) or pro for automatic saving of all docs you work on.

Best Regards,

Rob Laporte
Founder & Managing Partner
DISC, Inc. - "Making Web Sites Make Money"
413-584-6500
Rob at 2disc.com
www.linkedin.com/in/2disc
www.2disc.com

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> On Jun 6, 2016, at 8:33 PM, Kiernan Gulick-Sherrill <kiernan at greenearthpc.us> wrote:
> 
> 
> 
> 
> Stacy,
> 
> Sudden shutdowns of the computer are more likely a hardware issue than a software issue. Software is a possibility, just less likely for sure.
> 
> Hardware issues:  
>   1. You can run apple diagnostics by holding down Option+D when you turn on the machine (https://support.apple.com/en-us/HT202731 <https://support.apple.com/en-us/HT202731>)  This is a basic diagnostic suite, but it does catch some simple problems and report the error codes so you have more info. 
>   2.  Your symptom description matches the issues discussed in the Apple Macbook Pro Recall.  Sudden shutdowns/restarts on certain models (listed here: https://www.apple.com/support/macbookpro-videoissues/ <https://www.apple.com/support/macbookpro-videoissues/>)  are caused by video issues and covered under free repair through apple or authorized warranty provider (Yes Computers, Apple Store Holyoke, etc).
>   3. Out of warranty unknown issues - Feel free to bring it into us. We work on a lot of macbook pros with a whole range of hardware issues and would be happy to help.
> 
> Software issues:
>   1. Malwarebytes has a good free mac spyware scanner that can help with basic removal/cleanup. 
>   2. We do recommend antivirus on All macs these days, we are seeing a lot more viruses.  We have had the best luck with and recommend AVG Free Antivirus for Mac.
> 
> Good luck!
> Kiernan Gulick-Sherrill
> Green Earth Computers - Computer & Smartphone Repair
> www.greenearthpc.us <http://www.greenearthpc.us/>
> kiernan at greenearthpc.us <mailto:kiernan at greenearthpc.us>
> 413-282-8324
> 
> 
> See what people are saying -- Check us out on Yelp! <http://www.yelp.com/biz/green-earth-computers-northampton-4> 
> 
> On Mon, Jun 6, 2016 at 5:24 PM, Stacy Kontrabecki <swampdancer at comcast.net <mailto:swampdancer at comcast.net>> wrote:
> 
> 
> 
> I've been meaning to ask since January:
> 
> In December I reset my MacBook Pro to factory settings. Put in new
> battery. Reinstalled all applications. Sweet. Everything ran quickly and
> smoothly, until
> 
> in February my computer would unexpectedly shut completely down for no
> apparent reason. Sometimes this would happen almost immediately after
> turning the computer on from an 100% powered-down state.  Sometimes it
> happens when I'm typing in Word. An icon for Olivernetko appeared in the
> app bar at the bottom of the screen and, after googling, I thought I
> removed this intruder. I never clicked on the icon.
> 
> I still have unexpected shutdowns of the computer. It's scary,
> especially when I'm with a client or in the middle of typing a report.
> 
> What do I do? I can't remember what exactly I did to remove the icon and
> background files back in February. I believe I did the manual removal of
> launchagent files and extensions from Safari per this website, as they
> don't exist. http://www.precisesecurity.com/adware/how-to-remove-olivernetko <http://www.precisesecurity.com/adware/how-to-remove-olivernetko>
> 
> Maybe these are two separate problems. Maybe Olivernetko is gone. I'm
> thinking that maybe the shutdowns started after I removed what I could
> re: Olivernetko files.
> 
> I have several of the failure reports from the sudden shutdowns, if
> there is anyone out there who can decipher them to help fix this problem.
> 
> Thank you.
> 
> Stacy
> 
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