[Hidden-tech] Olivernetko & sudden Mac shutdown

[Kiernan Gulick-Sherrill]

Stacy,

Sudden shutdowns of the computer are more likely a hardware issue than a
software issue. Software is a possibility, just less likely for sure.

Hardware issues:
  1. You can run apple diagnostics by holding down Option+D when you turn
on the machine (https://support.apple.com/en-us/HT202731)  This is a basic
diagnostic suite, but it does catch some simple problems and report the
error codes so you have more info.
  2.  Your symptom description matches the issues discussed in the Apple
Macbook Pro Recall.  Sudden shutdowns/restarts on certain models (listed
here: https://www.apple.com/support/macbookpro-videoissues/)  are caused by
video issues and covered under free repair through apple or authorized
warranty provider (Yes Computers, Apple Store Holyoke, etc).
  3. Out of warranty unknown issues - Feel free to bring it into us. We
work on a lot of macbook pros with a whole range of hardware issues and
would be happy to help.

Software issues:
  1. Malwarebytes has a good free mac spyware scanner that can help with
basic removal/cleanup.
  2. We do recommend antivirus on All macs these days, we are seeing a lot
more viruses.  We have had the best luck with and recommend AVG Free
Antivirus for Mac.

Good luck!

Kiernan Gulick-Sherrill
Green Earth Computers - Computer & Smartphone Repair

www.greenearthpc.us
kiernan at greenearthpc.us
413-282-8324



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<http://www.yelp.com/biz/green-earth-computers-northampton-4>

On Mon, Jun 6, 2016 at 5:24 PM, Stacy Kontrabecki <swampdancer at comcast.net>
wrote:

>
>
>
> I've been meaning to ask since January:
>
> In December I reset my MacBook Pro to factory settings. Put in new
> battery. Reinstalled all applications. Sweet. Everything ran quickly and
> smoothly, until
>
> in February my computer would unexpectedly shut completely down for no
> apparent reason. Sometimes this would happen almost immediately after
> turning the computer on from an 100% powered-down state.  Sometimes it
> happens when I'm typing in Word. An icon for Olivernetko appeared in the
> app bar at the bottom of the screen and, after googling, I thought I
> removed this intruder. I never clicked on the icon.
>
> I still have unexpected shutdowns of the computer. It's scary,
> especially when I'm with a client or in the middle of typing a report.
>
> What do I do? I can't remember what exactly I did to remove the icon and
> background files back in February. I believe I did the manual removal of
> launchagent files and extensions from Safari per this website, as they
> don't exist.
> http://www.precisesecurity.com/adware/how-to-remove-olivernetko
>
> Maybe these are two separate problems. Maybe Olivernetko is gone. I'm
> thinking that maybe the shutdowns started after I removed what I could
> re: Olivernetko files.
>
> I have several of the failure reports from the sudden shutdowns, if
> there is anyone out there who can decipher them to help fix this problem.
>
> Thank you.
>
> Stacy
>
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