[Hidden-tech] Anyone know how to reach a human being by phone at gmail support?

Kelly Albrecht kelly at leftclick.us
Wed Dec 10 20:25:47 EST 2014


Thanks Bruce. This has been my exact experience on several occasions as well, with many different domains. 

I believe the number and support pin is on the rights side of the domain management portal. 

https://support.google.com/a/answer/1047213?hl=en

KELLY ALBRECHT 
CEO, left-click 
www.left-click.us 

> On Dec 10, 2014, at 7:11 PM, Bruce Hooke <bghooke at att.net> wrote:
> 
> 
> 
> 
> I've had reason to call Google a few times recently for Google Apps support and I've actually been impressed by how helpful they were. And when more research was needed they set a time to call me back and called me back exactly when they said they would. I also got a courtesy call back to let me know that a problem had been resolved. I'm new to dealing with Google Apps so  it's quite possible that either I got lucky or Google has improved in this area.
>  
> - Bruce
> 
> From: hidden-discuss-bounces at lists.hidden-tech.net [mailto:hidden-discuss-bounces at lists.hidden-tech.net] On Behalf Of Neal Priestly
> Sent: Wednesday, December 10, 2014 5:39 PM
> To: Shel Horowitz
> Cc: email list Hidden-Tech
> Subject: Re: [Hidden-tech] Anyone know how to reach a human being by phone at gmail support?
> 
> Hi Shel-
> 
> I've had to work on problem resolution with the paid side of gmail - even with them, once I finally found a number and got a person to open a ticket it took more than 18 hours for them to get back to me to ask questions I had answered (and provided log data for) already - in the middle of the night, left on my voice mail with no call back number, just a reference back to a ticket number.
> 
> I was left after every single interaction with them with the clear understanding that they don't want to hear from their customers - even the ones who write checks for the service.
> 
> They're even worse than Charter - and that's saying something. (Something the FCC wouldn't let me broadcast in the clear)
> 
>> On Wed, Dec 10, 2014 at 7:01 AM, <shel at principledprofit.com> wrote:
>> 
>> 
>> 
>> Posted to their forum yesterday a./m., still no response. I am traveling
>> with my phone and iPad, and as of yesterday 3 a.m., both stopped
>> processing all my domain accounts. The only way I can see my actual mail
>> is to borrow my wife's laptop when she's asleep and go directly into my
>> domain servers. Grrr!
>> 
>> If you're on Facebook, please respond there, as I can see those
>> responses on my own devices.
>> 
>> Thanks,
>> Shel
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