Thanks Bruce. This has been my exact experience on several occasions as well, with many different domains. I believe the number and support pin is on the rights side of the domain management portal. https://support.google.com/a/answer/1047213?hl=en KELLY ALBRECHT CEO, left-click www.left-click.us > On Dec 10, 2014, at 7:11 PM, Bruce Hooke <bghooke at att.net> wrote: > > > > > I've had reason to call Google a few times recently for Google Apps support and I've actually been impressed by how helpful they were. And when more research was needed they set a time to call me back and called me back exactly when they said they would. I also got a courtesy call back to let me know that a problem had been resolved. I'm new to dealing with Google Apps so it's quite possible that either I got lucky or Google has improved in this area. > > - Bruce > > From: hidden-discuss-bounces at lists.hidden-tech.net [mailto:hidden-discuss-bounces at lists.hidden-tech.net] On Behalf Of Neal Priestly > Sent: Wednesday, December 10, 2014 5:39 PM > To: Shel Horowitz > Cc: email list Hidden-Tech > Subject: Re: [Hidden-tech] Anyone know how to reach a human being by phone at gmail support? > > Hi Shel- > > I've had to work on problem resolution with the paid side of gmail - even with them, once I finally found a number and got a person to open a ticket it took more than 18 hours for them to get back to me to ask questions I had answered (and provided log data for) already - in the middle of the night, left on my voice mail with no call back number, just a reference back to a ticket number. > > I was left after every single interaction with them with the clear understanding that they don't want to hear from their customers - even the ones who write checks for the service. > > They're even worse than Charter - and that's saying something. (Something the FCC wouldn't let me broadcast in the clear) > >> On Wed, Dec 10, 2014 at 7:01 AM, <shel at principledprofit.com> wrote: >> >> >> >> Posted to their forum yesterday a./m., still no response. I am traveling >> with my phone and iPad, and as of yesterday 3 a.m., both stopped >> processing all my domain accounts. The only way I can see my actual mail >> is to borrow my wife's laptop when she's asleep and go directly into my >> domain servers. Grrr! >> >> If you're on Facebook, please respond there, as I can see those >> responses on my own devices. >> >> Thanks, >> Shel >> _______________________________________________ >> Hidden-discuss mailing list - home page: http://www.hidden-tech.net >> Hidden-discuss at lists.hidden-tech.net >> >> You are receiving this because you are on the Hidden-Tech Discussion list. >> If you would like to change your list preferences, Go to the Members >> page on the Hidden Tech Web site. >> http://www.hidden-tech.net/members > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2015.0.5577 / Virus Database: 4235/8712 - Release Date: 12/10/14 > > _______________________________________________ > Hidden-discuss mailing list - home page: http://www.hidden-tech.net > Hidden-discuss at lists.hidden-tech.net > > You are receiving this because you are on the Hidden-Tech Discussion list. > If you would like to change your list preferences, Go to the Members > page on the Hidden Tech Web site. > http://www.hidden-tech.net/members -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20141210/9ff138da/attachment.html