[Hidden-tech] Anyone know how to reach a human being by phone at gmail support?

[Neal Priestly]

If that has been your experience - if anything short of rage-inducing
customer service failure with hearty doses of unconcern has been your
experience - then Google has indeed improved in the past few years.  I
unfortunately had sufficient interactions with their "support" staff on the
system I inherited to convince myself that I wasn't simply unlucky.  I have
avoided Google Apps in all its forms ever since for anything professional.
Others may have been more expensive, but if they were funding competent
support staff with the extra dollars I was OK with that.

On Wed, Dec 10, 2014 at 8:25 PM, Kelly Albrecht <kelly at leftclick.us> wrote:
>
> Thanks Bruce. This has been my exact experience on several occasions as
> well, with many different domains.
>
> I believe the number and support pin is on the rights side of the domain
> management portal.
>
> https://support.google.com/a/answer/1047213?hl=en
>
> KELLY ALBRECHT
> CEO, *left-click *
> www.left-click.us <http://left-click.us/>
>
> On Dec 10, 2014, at 7:11 PM, Bruce Hooke <bghooke at att.net> wrote:
>
>
>
>
> I've had reason to call Google a few times recently for Google Apps
> support and I've actually been impressed by how helpful they were. And when
> more research was needed they set a time to call me back and called me back
> exactly when they said they would. I also got a courtesy call back to let
> me know that a problem had been resolved. I'm new to dealing with Google
> Apps so it's quite possible that either I got lucky or Google has improved
> in this area.
>
> - Bruce
>
>  ------------------------------
> *From:* hidden-discuss-bounces at lists.hidden-tech.net [
> mailto:hidden-discuss-bounces at lists.hidden-tech.net
> <hidden-discuss-bounces at lists.hidden-tech.net>] *On Behalf Of *Neal
> Priestly
> *Sent:* Wednesday, December 10, 2014 5:39 PM
> *To:* Shel Horowitz
> *Cc:* email list Hidden-Tech
> *Subject:* Re: [Hidden-tech] Anyone know how to reach a human being by
> phone at gmail support?
>
>   Hi Shel-
>
> I've had to work on problem resolution with the paid side of gmail - even
> with them, once I finally found a number and got a person to open a ticket
> it took more than 18 hours for them to get back to me to ask questions I
> had answered (and provided log data for) already - in the middle of the
> night, left on my voice mail with no call back number, just a reference
> back to a ticket number.
>
> I was left after every single interaction with them with the clear
> understanding that they don't want to hear from their customers - even the
> ones who write checks for the service.
>
> They're even worse than Charter - and that's saying something. (Something
> the FCC wouldn't let me broadcast in the clear)
>
> On Wed, Dec 10, 2014 at 7:01 AM, <shel at principledprofit.com> wrote:
>
>>
>>
>>
>> Posted to their forum yesterday a./m., still no response. I am traveling
>> with my phone and iPad, and as of yesterday 3 a.m., both stopped
>> processing all my domain accounts. The only way I can see my actual mail
>> is to borrow my wife's laptop when she's asleep and go directly into my
>> domain servers. Grrr!
>>
>> If you're on Facebook, please respond there, as I can see those
>> responses on my own devices.
>>
>> Thanks,
>> Shel
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