[Hidden-tech] Anyone know how to reach a human being by phone at gmail support?

[Bruce Hooke]

I've had reason to call Google a few times recently for Google Apps support
and I've actually been impressed by how helpful they were. And when more
research was needed they set a time to call me back and called me back
exactly when they said they would. I also got a courtesy call back to let me
know that a problem had been resolved. I'm new to dealing with Google Apps
so it's quite possible that either I got lucky or Google has improved in
this area.
 
- Bruce

  _____  

From: hidden-discuss-bounces at lists.hidden-tech.net
[mailto:hidden-discuss-bounces at lists.hidden-tech.net] On Behalf Of Neal
Priestly
Sent: Wednesday, December 10, 2014 5:39 PM
To: Shel Horowitz
Cc: email list Hidden-Tech
Subject: Re: [Hidden-tech] Anyone know how to reach a human being by phone
at gmail support?


Hi Shel-


I've had to work on problem resolution with the paid side of gmail - even
with them, once I finally found a number and got a person to open a ticket
it took more than 18 hours for them to get back to me to ask questions I had
answered (and provided log data for) already - in the middle of the night,
left on my voice mail with no call back number, just a reference back to a
ticket number.


I was left after every single interaction with them with the clear
understanding that they don't want to hear from their customers - even the
ones who write checks for the service.


They're even worse than Charter - and that's saying something. (Something
the FCC wouldn't let me broadcast in the clear)


On Wed, Dec 10, 2014 at 7:01 AM, <shel at principledprofit.com> wrote:





Posted to their forum yesterday a./m., still no response. I am traveling
with my phone and iPad, and as of yesterday 3 a.m., both stopped
processing all my domain accounts. The only way I can see my actual mail
is to borrow my wife's laptop when she's asleep and go directly into my
domain servers. Grrr!

If you're on Facebook, please respond there, as I can see those
responses on my own devices.

Thanks,
Shel
_______________________________________________
Hidden-discuss mailing list - home page: http://www.hidden-tech.net
Hidden-discuss at lists.hidden-tech.net

You are receiving this because you are on the Hidden-Tech Discussion list.
If you would like to change your list preferences, Go to the Members
page on the Hidden Tech Web site.
http://www.hidden-tech.net/members



  _____  

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2015.0.5577 / Virus Database: 4235/8712 - Release Date: 12/10/14

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20141210/8744558b/attachment-0001.html