[Hidden-tech] fair refund policy feedback request

[Val Nelson]

Thanks everyone. I received some great responses and I agree with the gist
of it all.
I agree it's complicated depending on the situation and type of work and
what was actually done. In this case, there is total agreement on the
unused portion.

No need for more responses at this point. All set.

Thank you!
Val


On Thu, Jun 27, 2013 at 9:18 PM, Shalini Bahl <shalini at iam-bc.com> wrote:

> If I was the vendor I would return the balance less any discounts that
> were given for the package deal and other consequential expenses. As a
> client I would ask for some kind of refund for the balance but at the same
> time if the vendor did not have a refund policy I would understand that
> they are not refunding. Of course they will not get any referrals from me
> and would lose on building any kind of credibility but thats their karma.
>
> I think i just took what everyone just said and put it all together as my
> response :)
>
> It is all good....
>  *Shalini Bahl, PhD*
> *Co-founder & Mindfulness Consultant*
> The Mindfulness Connection
> Tel: (413) 687-1499
> http://themindfulnessconnection.com/ <http://themindfulnessconnection.com/>
> http://mindfuluniverse.com/
>
>  because change begins with response-ability
>
> On Jun 27, 2013, at 2:44 PM, Val Nelson wrote:
>
>   ** Be sure to fill out the survey/skills inventory in the member's area.
>   ** If you did, we all thank you.
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>
> Hi HT friends,
>
> I wonder what you would consider standard practice for a freelancer in a
> case like this.
>
> Let's say you hire someone and pre-pay for a 20-hour package where time is
> tracked and the fee is based on the hours. Then you find it's not working
> as expected, despite giving it a try for at least 10 hours, trying to
> adjust things to make it work. Would you expect they would give you a
> refund of the unused 10 hours (when both agree on how much is unused)? Or
> would you think it's fair for them to say that's too bad because it was a
> pre-paid package.
>
> To me, it seems like bad business not to refund the unused portion when a
> customer is unhappy...  no matter how you package the payment plan, and
> frankly no matter what agreement is in place. I would think keeping the
> customer happy or ending on good terms is always the priority. I welcome
> hearing opinions on both sides in case I'm missing something.
>
> Thank you,
> Val
>
> _____________________________________
> *Val Nelson*
> *
> ******Career/Business/Life Coach*
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