[Hidden-tech] fair refund policy feedback request

[Shalini Bahl]

If I was the vendor I would return the balance less any discounts that  
were given for the package deal and other consequential expenses. As a  
client I would ask for some kind of refund for the balance but at the  
same time if the vendor did not have a refund policy I would  
understand that they are not refunding. Of course they will not get  
any referrals from me and would lose on building any kind of  
credibility but thats their karma.

I think i just took what everyone just said and put it all together as  
my response :)

It is all good....
Shalini Bahl, PhD
Co-founder & Mindfulness Consultant
The Mindfulness Connection
Tel: (413) 687-1499
http://themindfulnessconnection.com/
http://mindfuluniverse.com/

  because change begins with response-ability

On Jun 27, 2013, at 2:44 PM, Val Nelson wrote:

>   ** Be sure to fill out the survey/skills inventory in the member's  
> area.
>   ** If you did, we all thank you.
>
>
> Hi HT friends,
>
> I wonder what you would consider standard practice for a freelancer  
> in a case like this.
>
> Let's say you hire someone and pre-pay for a 20-hour package where  
> time is tracked and the fee is based on the hours. Then you find  
> it's not working as expected, despite giving it a try for at least  
> 10 hours, trying to adjust things to make it work. Would you expect  
> they would give you a refund of the unused 10 hours (when both agree  
> on how much is unused)? Or would you think it's fair for them to say  
> that's too bad because it was a pre-paid package.
>
> To me, it seems like bad business not to refund the unused portion  
> when a customer is unhappy...  no matter how you package the payment  
> plan, and frankly no matter what agreement is in place. I would  
> think keeping the customer happy or ending on good terms is always  
> the priority. I welcome hearing opinions on both sides in case I'm  
> missing something.
>
> Thank you,
> Val
>
> _____________________________________
> Val Nelson
>
> Career/Business/Life Coach
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>
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