Below is the text of a letter I sent to Ellen Story, the Amherst State Rep, regarding this tax. At the suggestion of several people who have read it, I am posting it to this list FYI. I have a response from the DOR that I will post in a separate e-mail. Representative Ellen Story State House, Room 277 Boston, MA 02133 Dear Ellen: Please forgive both the length of this letter, but I wanted to be clear as to the issues I've raised. References I have referenced the FAQ from the DOR (http://www.mass.gov/dor/docs/dor/law-changes/faqss-computer-software-2013.p df) in this document using "FAQ #" to reference specific items. In the law as written, these are the applicable sections: SECTION 48. ."Computer system design services", the planning, consulting or designing of computer systems that integrate computer hardware, software or communication technologies and are provided by a vendor or a third party. SECTION 49. . or data access, data processing or information management services; and provided further, that the term services shall be limited to the following items: telecommunications services, computer system design services and the modification, integration, enhancement, installation or configuration of standardized software. Source: https://malegislature.gov/Bills/188/House/H3535. I have also referenced Commissioner Amy Pitter's letter: http://www.mass.gov/dor/docs/dor/commissioner/commisisoner-pitter-computer-t ax-letter.pdf. Boldface mine. Issues Relating to My Business The new sales tax is applied to computer systems design and the modification of standardized software. Training, telephone support, and similar services are not taxable. Apparently, custom software is not taxable. However, this leads to confusion for my business: 1. A client hires us to build an Access database. Access is pre-written commercial software that is used to build databases. Is this considered customization of pre-written software (taxable) or custom software (non-taxable) written using a software tool on which applicable taxes were/will be paid? 2. A client owns or purchases Microsoft Office and pays the applicable sales tax. The client then hires us to install it (not taxable), train on it (not taxable) and to design and build an Excel spreadsheet for their company's use. Is this spreadsheet considered customization of existing software (taxable) or custom software (not taxable)? 3. FAQ 36 states that software developed for a client and delivered to the client who is billed only for hours of time is non-taxable. All of our software is developed by contract for the client not developed in advance and sold to the client. Are we considered to be providing non-taxable software? 4. The distinction between customizing of standardized software and creating custom software leads to confusion when we work with a product like Microsoft Office. Is using the build-in programming language or creating reports and queries using the built-in tools customization or creation of custom software? 5. Suppose we design a computer system for a client. We bill and collect the sales tax in anticipation of the purchase of the software and hardware needed. The client elects not continue with the project or to continue with a different vendor. Based on FAQ #15, this is no longer taxable. Are we to refund the tax to the client? Will it be refunded to us by the DOR if the tax has already been paid? Issues Relating to the General IT Industry 1. Web developers have similar issues as to what part of their work is taxable. The distinction between customization of standardized software (such as WordPress) and development of custom programming seems to hinge on the specific tool(s) that are used in the process. 2. The speed with which this tax was implemented, plus the letter from Amy Pitter, Commissioner of the DOR cited below, have presented IT businesses with the task of determining applicable sales taxes with nine days planning. The tax has presented the customers of these companies with a 6.25% increase of costs with the same nine days window. Most of our clients' budgets are prepared for a year. How do they and we deal with this unanticipated price increase? "Let me just say, we know that there is a learning curve with this new sales and use tax and that there will be a transition time to implement the tax and collect." Source: http://www.mass.gov/dor/docs/dor/commissioner/commisisoner-pitter-computer-t ax-letter.pdf. Boldface mine. 3. IT companies that provide products and services, some of which are now taxable, have been presented with the necessity of itemizing each service and determining whether it is taxable with nine days' notice. If they use software to prepare invoices and do billing, it must now be rewritten or customized before an accurate bill can be presented. Comments Why are computer services the only services to which this tax applies? Apparently a similar law that applied to lawyers and accountants was struck down several years ago. Why does the Commonwealth choose to discriminate against one of its more successful industries? It is ironic that the purpose of the tax is enhancement of roads since a large percentage of the IT services are provided over the Internet. How does the DOR plan to deal with mistakes, under-reporting, over-reporting, over-payments, and other similar issues made in good faith? The DOR has announced public hearings and clarification in October. What will happen to good-faith efforts made prior to the clarification? There are a number of editorials about the new tax that urge its repeal. Some are linked to below: http://www.wbur.org/2013/08/07/software-services-tax-repeal-effort http://www.boston.com/businessupdates/2013/08/06/business-leaders-seek-repea l-new-computer-tax/VmixEfifntycxuqM5UskFI/story.html http://www.bostonglobe.com/opinion/editorials/2013/08/08/tech-tax-causes-con fusion-and-best-fix-would-repealing/Veallei68JOpuqBjbeXYqJ/story.html Conclusions The key issue for businesses like mine is the distinction between standard software and custom programming. Tools such as programming languages seem clearly non-taxable, while software such as MS Access, MS Excel, Adobe Dreamweaver, WordPress, etc. each of which can be used to build independent applications are open to interpretation. Until we receive clarification, we are required to bill all our clients as though our work was taxable. This presents an unexpected cost increase to our clients and additional bookkeeping for us in addition to the time we have spent trying to understand the new sales tax. Senator Stan Rosenberg's office forwarded a clarification that specified "that the sales tax does NOT apply to data access, data processing or information management services." Is there a definition of these terms? Based on the confusion as to which services are applicable, necessity for public hearings, the lack of notice, and the sudden increase in costs to all Massachusetts business who use computers, I would urge that the implementation of the law be postponed until January 1, 2014, during which time it can be clarified or otherwise dealt with. Once again, I thank you for your time. Please contact me if you have any questions. Sincerely, Don Lesser Pioneer Training, Inc. 139B Damon Road, Ste 8 Northampton, MA 01060 (413) 387-1040 (413) 586-0545 (fax) dlesser at ptraining.com www.ptraining.com