Here is the response from the DOR. I have included the entire text to provide a context for this letter. Based on this response, I would assume that DOR will cast as wide a net as possible in collecting the new tax and that any assurance of the DOR "interpreting this narrowly" will use a definition of narrowly that is far more broad than I would use. Don Lesser Pioneer Training, Inc. 139B Damon Road, Ste 8 Northampton, MA 01060 (413) 387-1040 (413) 586-0545 (fax) dlesser at ptraining.com www.ptraining.com From: Lauper, Edward [mailto:lauper at dor.state.ma.us] Sent: Thursday, August 22, 2013 2:43 PM To: 'Don Lesser' Cc: Dailey, Mark (SEN); Fernandes, Joaquim; Fatale, Michael Subject: RE: IT Sales Tax - Response from DOR Don, Your question was forwarded to the DOR Rulings and Regulations Bureau. This is a link to the latest guidance posted on the DOR website: http://www.mass.gov/dor/utility/recent-tax-changes.html In answer to your specific question, customization of prewritten programs such as Microsoft Access and Microsoft Excel is a taxable service under the new statute, whether the customization is incorporated into the original prewritten software or downloaded as a plug in or macro. Not sure I understand your second question, "At what point does the purchased software environment become a modification of purchased software?" Purchased prewritten software, such as Access and Excel, have been taxable regardless of the method of delivery (including electronic download) since 2006. What is new since July 31, 2013 is that customization/modification and installation of that prewritten software is now taxable as well. I hope that clarifies; if not let me know. This e-mail response is an "information letter" within the meaning of the Letter Ruling Regulation, 830 CMR 62C.3.2. It is intended to provide general information such as the potential applicability of DOR public written statements or well-established principles of tax law, but it is not intended to provide authoritative guidance on the application of the tax laws to a specific set of facts. This response is not a "ruling" or "letter ruling" that is legally binding on the Department. Ted Lauper Deputy Chief Rulings and Regulations Bureau Massachusetts Department of Revenue 100 Cambridge Street Boston, Massachusetts 02114 Lauper at dor.state.ma.us <mailto:Lauper at dor.state.ma.us> (617) 626-3261 From: Don Lesser [mailto:dlesser at ptraining.com] Sent: Friday, August 16, 2013 3:09 PM To: Dailey, Mark (SEN) Subject: RE: IT Sales Tax Thank you and Senator Rosenberg for this quick reply. The main outstanding issue I have is this: o Custom software NOT based on other prewritten software, written to one customer's specifications We develop custom programs for clients using Microsoft Access and Microsoft Excel. Is an Excel macro considered enhancement of prewritten software? Is an Access database? At what point does the purchased software environment become a modification of purchased software? Don Lesser Pioneer Training, Inc. 139B Damon Road, Ste 8 Northampton, MA 01060 (413) 387-1040 (413) 586-0545 (fax) dlesser at ptraining.com www.ptraining.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20130822/b3694adf/attachment.html -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/gif Size: 11183 bytes Desc: not available Url : http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20130822/b3694adf/attachment.gif