[Hidden-tech] Virus Issues on a Dell Laptop

[Elijah Grundel]

Hey Alan,

If she would like your wife could bring her machine in to left-click, we
deal with plenty of virus infected windows machines and can get them
disinfected without too much stress.

That said, it is rare that a virus would cause damage to the printing
system unless it was a network printer and was somehow interfering with
network connectivity.

My suggestion would be to try the following: download malwarebytes and
spybot via ninite.com. Then run both programs after updating them, and run
whatever antivirus she has installed. If everything comes up clean (or with
minimal entries, such as things related to cookies) then you know you're
virus free and you might just need to delete the printer and reinstall it.

Best,
-Elijah.

Elijah Grundel
Coordinator, *left-click *
www.left-click.us  <http://www.left-click.us/>

FACEBOOK  <http://www.facebook.com/left-clickus>| TWITTER
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left-click Corporation
78 Main St. Suite 401
Northampton, MA 01060

+001 877 289 9820 * 92
elijah at left-click.us  <elijah at left-click.us>


On Tue, Jun 5, 2012 at 12:32 PM, Alan Hurwitz <ahalink at comcast.net> wrote:

>   ** Be sure to fill out the survey/skills inventory in the member's area.
>   ** If you did, we all thank you.
>
>
> Hi folks,
> My wife's Dell laptop has had problems, mainly connecting to her printer.
> She was told (by someone who had presumably eliminated an earlier virus)
> that this is caused by another virus.
>
> Is there someone in our group, or known by people in our group, who can
> help with this issue? She hopes to find a way to purify her computer at
> reasonable cost, since it isn't a high-end machine, and she's already spent
> money on getting it in shape.
>
> Any thoughts?
>
> Saludos,
> Alan
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