[Hidden-tech] charter upload speeds

[Chaim Peck]

A Charter tech came here today and did several tests for about 20 minutes and then said "I have no idea what the problem is". They noted that the actual signals look good (very little noise, etc.), but also noted that even on their own equipment there is clearly a problem with the upstream in terms of sustained bitrate. i.e. Uploading is very slow. They said it seems like a problem with the network.
 
I called Charter a few hours after the tech left and they told me that the tech didn't "escalate" the problem and that their report shows that everything is OK. I re-explained, so now another tech is coming tomorrow specifically for the purpose of "escalating" the problem.

They also told me (again) that if lots of people call about this they are more likely to see it as a real issue and not just a bunch of strange coincidental occurrences that happen to be similar. So, everybody please call 888-438-2427 if you are experiencing this issue too.

- Chaim

On Jan 5, 2012, at 7:19 AM, Liz Provo wrote:

> Same thing happened to me last night (01/04) - took several minutes to send a 1.2 mg PDF.  I thought it was me so I attempted several times to reconnect.  We’ll see what happens today, but thanks for following up on this.
> 
> Liz Provo
> Mass Marketing Resources
> www.massmarketingresources.com
> 413-539-7950
> 
> 
> From: Chaim Peck <chaimpeck at gmail.com>
> Date: Wed, 4 Jan 2012 21:02:26 -0500
> To: Hal Rosenthal <hrosen50 at gmail.com>
> Cc: <hidden-discuss at lists.hidden-tech.net>
> Subject: Re: [Hidden-tech] charter upload speeds
> 
>   ** Be sure to fill out the survey/skills inventory in the member's area.
>    ** If you did, we all thank you.
> 
> 
> Thanks, I'm happy it's not just me. Are you from Hadley?
> 
> I also noticed in the modem's logs this message with a new timestamp next to it about every 5 or so minutes (I don't have full log access, but this is what I can get):
> "Started Unicast Maintenance Ranging - No Response received - ..."
> 
> Charter told me that they won't officially consider this an "outage" unless they get enough calls from other people experiencing this. Since it's only experienced when trying to sustain an upload (i.e. a large file), but does not seem to affect regular web-browsing, I have a feeling most people don't even realize there's a problem.
> 
> Their number is "1-888-438-2427".
> 
> - Chaim
> 
> On Jan 4, 2012, at 4:31 PM, Hal Rosenthal wrote:
> 
>> Seeing the same thing here. Was just watching a 1.3 mg file creep thru the upload process.
>> 
>> Hal
>> 
>> On Wed, Jan 4, 2012 at 12:24 PM, Chaim Peck <chaimpeck at gmail.com> wrote:
>>>   ** Be sure to fill out the survey/skills inventory in the member's area.
>>>    ** If you did, we all thank you.
>>> 
>>> 
>>> 
>>> Is anybody in the Hadley area experiencing very slow (or sporadic) upload speeds on charter today?
>>> 
>>> I'm getting approximately 0.1 Mbs on Speakeasy's speedtest (http://www.speakeasy.net/speedtest/).
>>> 
>>> I noticed this last night and called and they had reported "outage", however today the "outage" is supposedly resolved so I'm wondering if I'm the only one still having this problem.
>>> 
>>> Thanks
>>> 
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> 
> 
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