[Hidden-tech] Missing TimesNewRomanPSMT

Computercoach computercoach at gmail.com
Fri Jan 7 10:10:24 EST 2011


Not sure, but I suspect that the publisher has moved to Word 2007 or 2010.
You might find some info on Apples web site or http://microsoft.com/technet
search for your problem under word 2007 0r 2010.
 
Dave Wolff
Computer Coach

-----Original Message-----
From: hidden-discuss-bounces at lists.hidden-tech.net
[mailto:hidden-discuss-bounces at lists.hidden-tech.net] On Behalf Of Todd
Howard
Sent: Thursday, January 06, 2011 11:20 AM
To: Hidden Tech-discussion
Subject: [Hidden-tech] Missing TimesNewRomanPSMT


Hello Hidden-Tech Listers, 

Sorry in advance for the long email! This is a real mystery, and googling
the issue turned up some instances of it, but no resolutions... just a lot
of old dead forum threads...

The BACKSTORY: I am a lifelong Mac user and I'm running Mac OS X 10.6.5
currently. Everything's updated, gobs of RAM and CPU speed; 2 year old Mac
Pro 8 core. I'm normally the person that people with Mac questions come to
for answers.... this one is stumping the hell out of me, and it is in that
state that I turn to you all.

I'm using Pages (iWork '09) as a stand in for MS Word. I'm working on the
third edition of my book, and my publisher *requires* MS Word.

Since the first edition, 2008, I have been using Pages instead of MS Word,
and the publisher/editors have never known the difference. I opened their
word doc templates with all of their required manuscript styles, and built
my original 12 chapter book from these MS files, with Pages. Everything has
always worked perfectly.

End of the day, I export as "Word" and my editor receives manuscript .docs,
and has been for years, no problem. She initiates the track changes
function, and sends me her edits, and I can open them all back up in Pages
again, and it works seamlessly, track changes and all. I make my edits, send
them page as a Word .doc file... all is well with the world.

The PROBLEM: Yesterday, I'm sitting here writing... (10th day or so in a
sting of days working on revisions to the book, using the last final docs) I
did nothing, didn't update the OS, didn't add anything strange or new to the
computer... I performed a standard Export -> Word Doc, and suddenly, my page
view goes all wonky. The letters in the text of my document spaz out,
develop a strange case of kerning and line separation, and it looks like
there's a space between every letter. I even begin to suspect that the font
has changed, although, the Font menu still reads Times New Roman...

>From that moment on, every pages file form my book that I open in Pages
says:

Some warnings occurred. Would you like to review them now.

I click Review, and it says:

Warning Type:
Substituted Font


Warning:
The font "TimesNewRomanMS" was substituted for the missing font
"TimesNewRomanPSMT."


I don't think I ever had a font called TimesNewRomanPSMT to begin with, but
regardless... when I select a paragraph of regularly styled Times New Roman
10, Regular (the normal body style for the book), I look to the font menus,
and the font menu still says Times New Roman, but the style menu which
normally says "Regular" for this particular style, is now blank... and I can
select "Regular" from that menu, but nothing happens...

in fact If I select all on the whole document and change to a different font
all together, the font changes, but then I can't change BACK to Time New
Roman...

Does any one have a clue what might be going on here? Everything was working
fine and has been for months. I didn't do anything new or different. It
seems to me that my Font has just corrupted somehow... but...

Some Troubleshooting Steps I took:

- I ran Font Book's font validation feature, and it validated my Times New
Roman font, says everything is fine with it. I also did a search, Mac users
know there are two main Fonts directories, one for the "whole computer" and
one within the home directory of each "user account." I searched both
directories... the main hard drive fonts library contains:
Times New Roman Bold Italic.ttf
Times New Roman Bold.ttf
Times New Roman Italic.ttf
Times New Roman.ttf

and the user/library/fonts directory contains no Times fonts whatsoever.

- Also, uploaded one of the files to my editor, and she was able to open
them in MS Word and they looked 100% normal and fine, with no errors on her
end.

Again, sorry for such a diatribe, but I wanted to lay it all out in hopes of
finding some suggestions, solutions or resolutions.

Thank you all sincerely,
Todd Howard


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