[Hidden-tech] Missing TimesNewRomanPSMT

[Lynne Rudié]

Hello Todd
	I'm just curious. Have you tried deleting and then reinstalling the  
Times New Roman from a back-up? And, have you tried substituting a  
comparable serif font? It seems as though the problem is with the font  
and not the document but it would be good to know for sure. Old fonts  
do go corrupt and there's no accounting for when it happens or why. A  
while ago I all of a sudden couldn't use optima on my system. Since  
your font is truetype, maybe you need to get an open type version and  
see if that will behave on your system.
	But I have also had problems (not often but it can happen) with  
successive revisions to an existing document. If your revision number  
is very high sometimes you need to start with a fresh document set-up,  
make new footers, etc. as if you were starting a whole new project and  
then cut/paste your text into it from the old one. I learned this from  
a very savvy printer I work with. It's a pain but might fix your  
problem--try it with a few pages and see.
	Good luck.
	Lynne


On Jan 6, 2011, at 11:20 AM, Todd Howard wrote:

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>
> Hello Hidden-Tech Listers,
>
> Sorry in advance for the long email! This is a real mystery, and  
> googling the issue turned up some instances of it, but no  
> resolutions... just a lot of old dead forum threads...
>
> The BACKSTORY: I am a lifelong Mac user and I'm running Mac OS X  
> 10.6.5 currently. Everything's updated, gobs of RAM and CPU speed; 2  
> year old Mac Pro 8 core. I'm normally the person that people with  
> Mac questions come to for answers.... this one is stumping the hell  
> out of me, and it is in that state that I turn to you all.
>
> I'm using Pages (iWork '09) as a stand in for MS Word. I'm working  
> on the third edition of my book, and my publisher *requires* MS Word.
>
> Since the first edition, 2008, I have been using Pages instead of MS  
> Word, and the publisher/editors have never known the difference. I  
> opened their word doc templates with all of their required  
> manuscript styles, and built my original 12 chapter book from these  
> MS files, with Pages. Everything has always worked perfectly.
>
> End of the day, I export as "Word" and my editor receives  
> manuscript .docs, and has been for years, no problem. She initiates  
> the track changes function, and sends me her edits, and I can open  
> them all back up in Pages again, and it works seamlessly, track  
> changes and all. I make my edits, send them page as a Word .doc  
> file... all is well with the world.
>
> The PROBLEM: Yesterday, I'm sitting here writing... (10th day or so  
> in a sting of days working on revisions to the book, using the last  
> final docs) I did nothing, didn't update the OS, didn't add anything  
> strange or new to the computer... I performed a standard Export ->  
> Word Doc, and suddenly, my page view goes all wonky. The letters in  
> the text of my document spaz out, develop a strange case of kerning  
> and line separation, and it looks like there's a space between every  
> letter. I even begin to suspect that the font has changed, although,  
> the Font menu still reads Times New Roman...
>
> From that moment on, every pages file form my book that I open in  
> Pages says:
>
> Some warnings occurred. Would you like to review them now.
>
> I click Review, and it says:
>
> Warning Type:
> Substituted Font
>
> Warning:
> The font “TimesNewRomanMS” was substituted for the missing font  
> “TimesNewRomanPSMT.”
>
>
> I don't think I ever had a font called TimesNewRomanPSMT to begin  
> with, but regardless... when I select a paragraph of regularly  
> styled Times New Roman 10, Regular (the normal body style for the  
> book), I look to the font menus, and the font menu still says Times  
> New Roman, but the style menu which normally says "Regular" for this  
> particular style, is now blank... and I can select "Regular" from  
> that menu, but nothing happens...
>
> in fact If I select all on the whole document and change to a  
> different font all together, the font changes, but then I can't  
> change BACK to Time New Roman...
>
> Does any one have a clue what might be going on here? Everything was  
> working fine and has been for months. I didn't do anything new or  
> different. It seems to me that my Font has just corrupted somehow...  
> but...
>
> Some Troubleshooting Steps I took:
>
> - I ran Font Book's font validation feature, and it validated my  
> Times New Roman font, says everything is fine with it. I also did a  
> search, Mac users know there are two main Fonts directories, one for  
> the "whole computer" and one within the home directory of each "user  
> account." I searched both directories... the main hard drive fonts  
> library contains:
> Times New Roman Bold Italic.ttf
> Times New Roman Bold.ttf
> Times New Roman Italic.ttf
> Times New Roman.ttf
>
> and the user/library/fonts directory contains no Times fonts  
> whatsoever.
>
> - Also, uploaded one of the files to my editor, and she was able to  
> open them in MS Word and they looked 100% normal and fine, with no  
> errors on her end.
>
> Again, sorry for such a diatribe, but I wanted to lay it all out in  
> hopes of finding some suggestions, solutions or resolutions.
>
> Thank you all sincerely,
> Todd Howard
>
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