[Hidden-tech] A technical question about DSL

[Robert Heller]

At Mon, 2 Aug 2010 09:24:16 -0400 Daniel Lieberman <daniel at daniellieberman.org> wrote:

> 
> MIME-Version: 1.0
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>    ** Be sure to fill out the survey/skills inventory in the member's area.
>    ** If you did, we all thank you.
> 
> 
> 
> 
> 
> Jan,
> 
> Consider contacting Senator Kerry's office, too. He is well aware of the
> need to keep after Verizon and is actively doing so.

Yes indeed.  You should CC *all* correspondence with Verizon to Senator
Kerry AND your state reps, the DTE, BBB, etc.  This puts pressure on
Verizon -- the *last* thing Verizon wants is to be forced send someone
to Boston (or worse Washington) and get grilled by people who have the
ability to make life hard indeed for Verizon (even if it is only a bit
of bad PR, it is not want Verizon wants).  It is well worth the extra
postage.

> 
> check out
> http://www.gazettenet.com/2010/07/21/sen-kerry-appeals-verizon?SESS4d3c75fe1c13d1cd95c5586eb94cf836=gnews
> 
> <http://www.gazettenet.com/2010/07/21/sen-kerry-appeals-verizon?SESS4d3c75fe1c13d1cd95c5586eb94cf836=gnews>
> Daniel Lieberman
> 
> Consulting for the New Millennium
> I Speak Geek - You don't need to
> 
> 413 489 1818
> http://www.daniellieberman.org
> 
> 
> 
> On Fri, Jul 30, 2010 at 11:28 AM, Jan Werner <jwerner at jwdp.com> wrote:
> 
> >   ** Be sure to fill out the survey/skills inventory in the member's area.
> >   ** If you did, we all thank you.
> >
> >
> > I have been using a Verizon phone services and DSL bundle since 2004.
> > Last December, I signed up for a year at a new and slightly lower bundle
> > price that raised my maximum DSL speed from 1.5 Mbs to 5.0 Mbs, which
> > they assured me my line would support.
> >
> > Since then, I have had sporadic problems with the DSL service.  One is
> > disconnects. My router (D-Link) and the Verizon supplied modem appear to
> > be remain connected, but I there is no service until I perform a manual
> > disconnect and reconnect. This happens irregularly and I usually go for
> > weeks without a disconnect, but there have been a few periods during
> > which I have had to reconnect several times a day.
> >
> > Mostly, my d/l speed has been about 2.8 to 3.0 Mbs, but last month, I
> > started to experience speeds as low as 50 kbs for extended periods.
> > After checking and eliminating any of my own devices and connection as
> > the cause, I placed a service call to Verizon.
> >
> > The technician verified that my problems originated with Verizon and not
> > my hookup and went off to investigate further.  He called back later and
> > said that I was about 2000 feet too far away to handle 5.0 Mbs, but that
> > my circuit would support 3.0 Mbs. He said the problems I had been having
> > came from their compensation circuitry trying to adapt to 5.0 Mbs and
> > that if my service were changed to 3.0 Mbs, the DSL should work much
> > more reliably.
> >
> > Verizon, however, refuses to downgrade my service from 5.0 Mbs to 3.0
> > Mbs unless I either sign up for an additional 12 months or pay a $120
> > early termination fee and forfeit bundle pricing.
> >
> > Before I take this any further, I would like to know if what the
> > technician told me about compensation circuitry makes any sense to the
> > DSL experts here. I'm not sure I completely believe it, but I'm not an
> > EE and he was wearing a nice red shirt with a big V on it.
> >
> > Jan Werner
> >
> >
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>                                                                                                         

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