[Hidden-tech] A technical question about DSL

[Daniel Lieberman]

Jan,

Consider contacting Senator Kerry's office, too. He is well aware of the
need to keep after Verizon and is actively doing so.

check out
http://www.gazettenet.com/2010/07/21/sen-kerry-appeals-verizon?SESS4d3c75fe1c13d1cd95c5586eb94cf836=gnews

<http://www.gazettenet.com/2010/07/21/sen-kerry-appeals-verizon?SESS4d3c75fe1c13d1cd95c5586eb94cf836=gnews>
Daniel Lieberman

Consulting for the New Millennium
I Speak Geek - You don't need to

413 489 1818
http://www.daniellieberman.org



On Fri, Jul 30, 2010 at 11:28 AM, Jan Werner <jwerner at jwdp.com> wrote:

>   ** Be sure to fill out the survey/skills inventory in the member's area.
>   ** If you did, we all thank you.
>
>
> I have been using a Verizon phone services and DSL bundle since 2004.
> Last December, I signed up for a year at a new and slightly lower bundle
> price that raised my maximum DSL speed from 1.5 Mbs to 5.0 Mbs, which
> they assured me my line would support.
>
> Since then, I have had sporadic problems with the DSL service.  One is
> disconnects. My router (D-Link) and the Verizon supplied modem appear to
> be remain connected, but I there is no service until I perform a manual
> disconnect and reconnect. This happens irregularly and I usually go for
> weeks without a disconnect, but there have been a few periods during
> which I have had to reconnect several times a day.
>
> Mostly, my d/l speed has been about 2.8 to 3.0 Mbs, but last month, I
> started to experience speeds as low as 50 kbs for extended periods.
> After checking and eliminating any of my own devices and connection as
> the cause, I placed a service call to Verizon.
>
> The technician verified that my problems originated with Verizon and not
> my hookup and went off to investigate further.  He called back later and
> said that I was about 2000 feet too far away to handle 5.0 Mbs, but that
> my circuit would support 3.0 Mbs. He said the problems I had been having
> came from their compensation circuitry trying to adapt to 5.0 Mbs and
> that if my service were changed to 3.0 Mbs, the DSL should work much
> more reliably.
>
> Verizon, however, refuses to downgrade my service from 5.0 Mbs to 3.0
> Mbs unless I either sign up for an additional 12 months or pay a $120
> early termination fee and forfeit bundle pricing.
>
> Before I take this any further, I would like to know if what the
> technician told me about compensation circuitry makes any sense to the
> DSL experts here. I'm not sure I completely believe it, but I'm not an
> EE and he was wearing a nice red shirt with a big V on it.
>
> Jan Werner
>
>
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