[Hidden-tech] open source CRM - SugarCE vs vTiger

[Matthew S. Crocker]

We run SugarCRM Pro here with 30 seats.  It has worked pretty well and has changed the way we track our business.  With any CRM package there is a tremendous amount of work getting it configured the way you want it.

Once SugarCRM Datacenter is released we plan on offering it as a service to customers linked with our Answering Service, Hosted PBX and Zimbra messaging service.


-Matt

----- "R. David Murray" <rdmurray at bitdance.com> wrote:

> From: "R. David Murray" <rdmurray at bitdance.com>
> To: "andrew bellak" <andrew at stakeholderscapital.com>
> Cc: Hidden-discuss at lists.hidden-tech.net
> Sent: Thursday, May 7, 2009 4:37:47 PM GMT -05:00 US/Canada Eastern
> Subject: Re: [Hidden-tech] open source CRM - SugarCE vs vTiger
>
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> 
> On Thu, 7 May 2009 at 15:35, andrew bellak wrote:
> > We have decided to use either Sugar CRM Community Edition or vTiger
> CRM.  I
> > suppose you could try to talk us out of either and advise using
> Salesforce
> > and/or MS Outlook but I think one of the first two hosted on our
> server will
> > be less expensive and we'll have more control over our data.
> 
> I presume you know that vTiger was based originally on SugarCRM.  I
> have
> no idea if they are tracking SugarCRM at all.
> 
> I have worked with vTiger, but not SugarCRM.  Mostly I have done
> installs
> and hacking on the vTiger code rather than actually using it, so I
> can't
> really tell you much about its operational feel.  If you send and
> receive
> email from within the vTiger email interface I'm pretty sure it does
> what you want, but I wouldn't swear to it without going back and
> running
> some tests to confirm.
> 
> The company I do the vTiger work for is using it successfully for
> sales-force stuff, but not as far as I know for project management.
> I don't think they've tried the project management module.  Instead
> they
> use RT for trouble ticket management, and project management is done
> without software support, for better or worse :)
> 
> I can tell you that hacking on the vTiger code can
> be...exciting...but
> that's mostly because it is PHP and PHP is bear to work with when a
> code
> base gets to the size that vTiger is at.  I would guess that SugarCRM
> is the same, especially since a lot of the php code originated there,
> to my understanding.
> 
> --David
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-- 
Matthew S. Crocker
President
Crocker Communications, Inc.
PO BOX 710
Greenfield, MA 01302-0710
http://www.crocker.com
P: 413-746-2760