On Thu, 7 May 2009 at 15:35, andrew bellak wrote: > We have decided to use either Sugar CRM Community Edition or vTiger CRM. I > suppose you could try to talk us out of either and advise using Salesforce > and/or MS Outlook but I think one of the first two hosted on our server will > be less expensive and we'll have more control over our data. I presume you know that vTiger was based originally on SugarCRM. I have no idea if they are tracking SugarCRM at all. I have worked with vTiger, but not SugarCRM. Mostly I have done installs and hacking on the vTiger code rather than actually using it, so I can't really tell you much about its operational feel. If you send and receive email from within the vTiger email interface I'm pretty sure it does what you want, but I wouldn't swear to it without going back and running some tests to confirm. The company I do the vTiger work for is using it successfully for sales-force stuff, but not as far as I know for project management. I don't think they've tried the project management module. Instead they use RT for trouble ticket management, and project management is done without software support, for better or worse :) I can tell you that hacking on the vTiger code can be...exciting...but that's mostly because it is PHP and PHP is bear to work with when a code base gets to the size that vTiger is at. I would guess that SugarCRM is the same, especially since a lot of the php code originated there, to my understanding. --David