[Hidden-tech] [ANN] Position offered - Client Support Specialist

Kevin McAllister kevin at inresonance.com
Wed Jan 28 17:04:18 EST 2009


Client Support Specialist

JOB DESCRIPTION

SUMMARY

Immediate opening. inRESONANCE, Inc. (iR) is expanding again and seeks  
qualified candidates with a desire to work with independent schools.  
This client-facing position is responsible for leading client support  
services.

This full-time, salaried position requires system-wide thinking,  
attention to detail, management skills, technical expertise and  
tremendous people skills as you work with clients to identify issues  
and resolve them.



RESPONSIBILITIES

Lead contact for iR support services

Provide direct client support in use of iR solutions

Assist with creation and maintenance of user documentation



GENERAL QUALIFICATIONS

Live within driving distance to Northampton office

Be organized and able to handle multiple, high level tasks  
simultaneously

Be able to to meet deadlines, work independently and under pressure

Background in and a demonstrated ability to train and/or support non- 
technical people on software use

Ability to work cooperatively with other members of a team

Good people skills

Strong verbal and written communication skills

Demonstrated problem-solving skills

Experience in independent schools or non-profit environment helpful,  
but not required

Admission, Development or Registrar Office experience helpful, but not  
required


TECHNICAL SKILL REQUIREMENTS

Background in database or software support

A working knowledge of FileMaker Pro 8.5 or 9 is helpful (Developer  
level skills not required.)

Demonstrated ability to trouble-shoot technical issues.

High technical ability with the ability to learn new software quickly.

The ability to support your own computer use.



SALARY

Starting salary 45-50K depending on experience



BENEFITS

inRESONANCE offers a variety of competitive benefits including health  
and dental insurance, a 401(k), flex time and vacation plan.


COMPANY PROFILE

inRESONANCE (iR), based in Northampton, MA, provides technology  
solutions, services and web development to schools and non-profits. iR  
focuses on developing a long term strategic partnership with clients,  
providing strategic IT consulting in conjunction with solutions and  
training. iR provides complete FileMaker Pro-based databases with  
integrated web applications. The company has deep roots in education,  
with more than 40 years combined experience in schools.



CONTACT INFORMATION

Interested candidates should make inquiries or forward resumes to:  info at inresonance.com

For more information about iR, go to http://www.inresonance.com




Kevin J. McAllister | President, CEO
inRESONANCE ... Solutions that resonate

kevin at inresonance.com | 413.587.0236 | www.inresonance.com

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