Client Support Specialist JOB DESCRIPTION SUMMARY Immediate opening. inRESONANCE, Inc. (iR) is expanding again and seeks qualified candidates with a desire to work with independent schools. This client-facing position is responsible for leading client support services. This full-time, salaried position requires system-wide thinking, attention to detail, management skills, technical expertise and tremendous people skills as you work with clients to identify issues and resolve them. RESPONSIBILITIES Lead contact for iR support services Provide direct client support in use of iR solutions Assist with creation and maintenance of user documentation GENERAL QUALIFICATIONS Live within driving distance to Northampton office Be organized and able to handle multiple, high level tasks simultaneously Be able to to meet deadlines, work independently and under pressure Background in and a demonstrated ability to train and/or support non- technical people on software use Ability to work cooperatively with other members of a team Good people skills Strong verbal and written communication skills Demonstrated problem-solving skills Experience in independent schools or non-profit environment helpful, but not required Admission, Development or Registrar Office experience helpful, but not required TECHNICAL SKILL REQUIREMENTS Background in database or software support A working knowledge of FileMaker Pro 8.5 or 9 is helpful (Developer level skills not required.) Demonstrated ability to trouble-shoot technical issues. High technical ability with the ability to learn new software quickly. The ability to support your own computer use. SALARY Starting salary 45-50K depending on experience BENEFITS inRESONANCE offers a variety of competitive benefits including health and dental insurance, a 401(k), flex time and vacation plan. COMPANY PROFILE inRESONANCE (iR), based in Northampton, MA, provides technology solutions, services and web development to schools and non-profits. iR focuses on developing a long term strategic partnership with clients, providing strategic IT consulting in conjunction with solutions and training. iR provides complete FileMaker Pro-based databases with integrated web applications. The company has deep roots in education, with more than 40 years combined experience in schools. CONTACT INFORMATION Interested candidates should make inquiries or forward resumes to: info at inresonance.com For more information about iR, go to http://www.inresonance.com Kevin J. McAllister | President, CEO inRESONANCE ... Solutions that resonate kevin at inresonance.com | 413.587.0236 | www.inresonance.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20090128/ccc2ccf2/attachment.htm