[Hidden-tech] ACT! vs. SalesForce

[Matt Lampiasi]

Hi

the default Sugar logic is 1 company to many contacts. an account can 
also be linked (in the default config) to existing entities like 
projects, cases, leads, etc... Sugar can create other relationships 
between contacts with customization in it's "studio". I haven't 
customized or used it this way and cannot report  on reliability. I have 
easily renamed a few fields to show where one customer recommended 
another customer, and who it was, but with no linking. From what I can 
see this could be done without too much trouble. re-purposing of fields 
this way is about all I've needed to customize in my sugar instance, and 
can say that customization has stuck and continued to work well over 
many upgrades. My uses of it do not push the envelope at all, it's a 
very simple implementation for my needs (contact and campaign management 
with syncing to outlook). I do like the combination of SaaS web 
accessible from anywhere, but with my installation hosted locally as i 
like being responsible for my own backups.

Joseph Steig wrote:
> A big dividing line with CRM software (Customer Relationship 
> Management) is whether they allow flexible many-to-many relationships. 
> Salesforce does. Goldmine mostly does. DayLite does. ACT
....
> Don't know about Sugar in this respect.
>
> ---------
> joseph at steig.com <mailto:joseph at steig.com> | 617-500-7376 EST
>
>
> On Mon, Sep 22, 2008 at 11:11 AM, paul hake productions, LLC 
> <contact at paulhake.com <mailto:contact at paulhake.com>> wrote:
>
>      ** Be sure to fill out the survey/skills inventory in the
>     member's area.
>      ** If you did, we all thank you.
>
>
>     Hi David,
>
>     Zoho also now has a CRM app that looks pretty nice and its simple.
>     Plus it has its own suit of apps like Google apps and a new
>     project manage application.
>
>     SugarCRM is also great though I have not tried customizing it at
>     all. I would avoid vTiger CRM.
>
>     Thanks,
>     Paul
>
>     Rich wrote:
>
>          ** Be sure to fill out the survey/skills inventory in the
>         member's area.
>          ** If you did, we all thank you.
>
>
>         Since no one has mentioned it - I suggest you check out
>         sugarcrm - it has a free
>         and supported version and can be even run on your own hosting.
>         Check at sugarcrm.com <http://sugarcrm.com>
>
>         It has a lot of  easy customization features, plus addons and
>         advanced customization options.
>         It's php/mysql for those techies.
>
>         Rich
>
>         DAVID F. FARKAS wrote:
>
>
>             Hi folks...
>
>             I'm wondering if any of you can either compare or share
>             your strong preferences for one of these two CRM
>             solutions: ACT! software or SalesForce.com online (the
>             free minimalist solution.)
>
>             If you have experience with SalesForce, have you tried the
>             integration with GoogleApps?
>
>             Anything you can give me will be helpful. Thanx!
>             Blissings,
>             Da/\id
>
>
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>          
>
>
>
>     -- 
>     Paul B. Hake
>
>     paul hake productions, llc
>     277 Main St - Third Floor
>     Greenfield, MA 01301
>     p 413.303.9230
>     m 508.314.6070
>
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-- 
Thank you,
Matt Lampiasi
Florence I.T. - A Community IT shop.
413-303-9167 or @ florenceit.net <http://florenceit.net>
Now offering affordable, easy to implement enterprise class SPAM and
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