[Hidden-tech] Thanx... next question...

[Frank Aronson]

I don't own Dell's, but I've worked on my share of them over the past 
couple of years.  I have to concur regarding tech support.  When I've 
worked with them, they've been very good.  Sometimes they've been overly 
diligent, requiring a couple of hours of troubleshooting before they 
came to the same conclusion I'd already come to (that's a bit 
maddening), but when they've needed to send someone out on an extended 
warranty situation, they've been just amazing.  Similarly, when they've 
had to ship a part, they've been spot on and speedy.  I think they get a 
bad rap, to be honest.  I think people expect far more out of them than 
they have a right to expect.

Frank Aronson

Edbride-PR wrote:
>    ** The author of this post was a Good Dobee.
>    ** You too can help the group
>    ** Fill out the survey/skills inventory in the member's area.
>    ** If you did, we all thank you.
>
>
> I had the exact same experience, except the rogue key was the Space bar.
> Later, a hard disk crashed, but thankfully still in the period of the
> extended warranty. New one arrived the next morning.
>     Both of these incidents were with reconditioned laptops.
>
> Perhaps 8-10 years ago, when Dell service enjoyed a higher reputation, I had
> some sort of issue with my tower, and the on-site tech arrived as expected,
> the next morning.
>
> Finally, when replacing a hard drive on another Dell tower, their service
> desk spent more than an hour with me, helping me install a hard drive,
> re-set DIP switches, and do some other things, all at no cost.
>
> Now, this may seem like a lot of service calls, but that's the extent of it.
> I probably have more than 60 computer-years with Dell, given the three
> desktop systems and three or four laptops that I've purchases since 1992.
>
> People tend to bad-mouth Dell, but I have had great experience with their
> support desk. Given that the hardware is a commodity, that's a major reason
> I stick with them.
>
> Ed
>
> ----- Original Message ----- 
> From: "Baer Tierkel" <elvis at sweetmojo.com>
>
> I have a Dell Dimension that's been running constantly since 1999 without a
> single problem.  I have a Dell Latitude laptop since 2001 that's been
> running great ever since with only one problem - the "C" key on the keyboard
> broke after 5 years and with one phone call (about 20 minutes total) they
> sent me a new keyboard (I had extended the warranty for about $150) which
> was an absolute snap to replace with their instructions.
>
> Of course, your mileage may vary!
>
>
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-- 

The Computer Mensch

When not just _/any/_ geek will do


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