[Hidden-tech] Seeking a helpdesk/trouble ticket system

[Shel Horowitz]

Anyone have any recommendations for a system that allows
- multiple email addresses filter into the system
- ability to categorize and prioritize incoming mail
-storage of template responses so that I can upload them/edit them 
and my assistant can quickly send them out as appropriate and save 
you time
- easy archival of mail and searchable archives (just in case you 
need to find something later)
- download of mail if desired, individually or in groups

Of course, I'm looking for no-cost or very low-cost. But I've got to 
do something, as I'm just drowning  in email.

Thanks,
-- 
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Shel Horowitz - 413-586-2388/800-683-WORD shel at frugalfun.com
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