This discussion is of particular interest to me at this time. I have been using Verizon DSL for 2+ years in Amherst and have essentially no complaints. I have found the service to be reliable and "as advertised" in all respects, and customer service to be adequate and available. We are about to move (home office included) up the road a mile or so, and there is no DSL available at the new address, so it seems our only option is going to be Comcast. I'm wondering if responders to this thread could further indicate whether there's anything they recommend during the order and setup of Comcast service to minimize problems. For example, maybe the last chance I'll have to get any customer service is when they come to set it up (as I'm told they will)... anything I can do to maximize use of that opportunity and make sure things are going to run smoothly? Any special configurations or service plans from them that will give me less grief than some of what's being reported here? Also, I'm considering a bundle from Comcast that includes phone service... pros/cons on that service? Thanks, Chris -- Chris Duncan, Ph.D. President GISmatters duncan at GISmatters.com http://www.gismatters.com/ 227 E Pleasant St Amherst, MA 01002 Tel: 413-549-2052 Fax: 508-637-2557