[Hidden-tech] Salesforce.com v. Daylite

Joseph Steig joseph at steig.com
Wed Nov 30 11:36:55 EST 2005


Our company is looking at a range of solutions. I've used DayLite (great)
and GoldMine (adequate) in the past. We've been looking into Salesforce and
checking out SugarCRM. Have discarded NetSuite. Microsoft CRM doesn't look
ready yet. I'll post something in a few days once we've moved further along
in the process. Key thing we want is dynamic contact-to-contact linking so
that we can track referrals. DayLite has it beautifully. GoldMine has it
adquequately. In Salesforce you can quickly customize to produce this
functionality. A nice alternative to an Exchange server appears to be
www.intranets.com (bought by WebEx and now WebEx WebOffice). They say
they're going to be coming out with a fully integrated CRM in the first
quarter that should challenge Salesforce and undercut Salesforce price.

--
Joseph Steig
www.canopydevelopment.com

On 11/29/05, Mark Bucciarelli <mark at hubcapconsulting.com> wrote:
>
>    ** Be a Good Dobee and help the group
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>
> On Mon, Nov 28, 2005 at 02:39:28PM -0500, Jonathon Podolsky wrote:
>
> > Any experience with those CRM?s, or at least with Salesforce.com?
>
> I use SugarCRM.
>
> I like the functionality a lot (import of Act data, mail merge for email
> campaigns, shared calendar, RSS feed and link portals, custom fields,
> customer portal, etc, etc, etc). I think a key functionality is e-mail
> integration.
>
> One issue we have found at GAIA Host is that the default skin is a bit
> slow. We are testing a lighter-weight DHTML skin that should help here.
>
> The hardest part is really the biz-process, that is, getting the data
> entered so you actually have a record of phone calls and meetings etc.
> It is hard to do data entry when you could be closing a sale or chatting
> with a friendly prospect. This will be the main challenge with any CRM.
>
> It's Free Software, so you can install it on your desktop to try out.
> It requires MySQL and PHP, so it should work under Windows just fine.
> (There's also on-line demos at the website.)
>
> m
>
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--
Joseph Steig, CFO
Canopy Development LLC
413.584.4491 office | 413.626.8865 mobile | 253.540.5054 private eFax
jsteig at canopydevelopment.com | AIM: josephcanopy1 |
www.canopydevelopment.com
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