Our company is looking at a range of solutions. I've used DayLite (great) and GoldMine (adequate) in the past. We've been looking into Salesforce and checking out SugarCRM. Have discarded NetSuite. Microsoft CRM doesn't look ready yet. I'll post something in a few days once we've moved further along in the process. Key thing we want is dynamic contact-to-contact linking so that we can track referrals. DayLite has it beautifully. GoldMine has it adquequately. In Salesforce you can quickly customize to produce this functionality. A nice alternative to an Exchange server appears to be www.intranets.com (bought by WebEx and now WebEx WebOffice). They say they're going to be coming out with a fully integrated CRM in the first quarter that should challenge Salesforce and undercut Salesforce price. -- Joseph Steig www.canopydevelopment.com On 11/29/05, Mark Bucciarelli <mark at hubcapconsulting.com> wrote: > > ** Be a Good Dobee and help the group > ** Fill out the survey/skills inventory in the member's area. > ** Remember you must be counted to post . > > On Mon, Nov 28, 2005 at 02:39:28PM -0500, Jonathon Podolsky wrote: > > > Any experience with those CRM?s, or at least with Salesforce.com? > > I use SugarCRM. > > I like the functionality a lot (import of Act data, mail merge for email > campaigns, shared calendar, RSS feed and link portals, custom fields, > customer portal, etc, etc, etc). I think a key functionality is e-mail > integration. > > One issue we have found at GAIA Host is that the default skin is a bit > slow. We are testing a lighter-weight DHTML skin that should help here. > > The hardest part is really the biz-process, that is, getting the data > entered so you actually have a record of phone calls and meetings etc. > It is hard to do data entry when you could be closing a sale or chatting > with a friendly prospect. This will be the main challenge with any CRM. > > It's Free Software, so you can install it on your desktop to try out. > It requires MySQL and PHP, so it should work under Windows just fine. > (There's also on-line demos at the website.) > > m > > _______________________________________________ > Hidden-discuss mailing list - home page: http://www.hidden-tech.net > Hidden-discuss at lists.hidden-tech.net > > You are receiving this because you are on the Hidden-Tech Discussion list. > If you would like to change your list preferences, Go to the Members > page on the Hidden Tech Web site. > http://www.hidden-tech.net/members > -- Joseph Steig, CFO Canopy Development LLC 413.584.4491 office | 413.626.8865 mobile | 253.540.5054 private eFax jsteig at canopydevelopment.com | AIM: josephcanopy1 | www.canopydevelopment.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20051130/54e7d3ae/attachment-0010.html