[Hidden-tech] Problems with Comcast connection

[Rick Roberts]

Thanks Daniel, Gordon, Laura, Anne (and Les who responded privately) 
for sharing your experience with Verizon DSL vs Comcast broadband.

So far my experience is not good, I ordered the service and the 
delivery date has been delayed (a week at a time) for over three weeks. 
Now I'm scheduled for a Jan 20 installation, but I'm not holding my 
breath...or canceling my broadband.

 From what I read, it seems performance is a factor of how far you are 
from the CO. Does anyone know how far Montague is from a CO?

Since I have a free month to try it out, I'll probably let them install 
and test it out before making a decision. I'll look for noise on the 
phone line and also check the speed before keeping the service. I'll 
also make a couple calls to tech support during the free month to see 
how they respond to problems.

Thanks again all for your quick responses.

Rick

On Jan 15, 2005, at 9:06 PM, Les wrote:

>
> Hi Rick,
>
> I'd like to share my Verizon DSL horror story with the group.
>
> Way back in 1999, I got a symmetric DSL line for my business in
> Morristown, NJ. It wasn't cheap - I was paying $230/mo for the service.
> Everything went fine, until August of 2001, when my service
> mysteriously stopped working.
>
> To make a long story short, it took TWO WEEKS to get my service
> restored. I called several times a day, explaining that my business
> depended on my internet connection... etc. Nothing.
>
> What I noticed was that for Verizon, DSL service falls at the very
> bottom of their priorities. If you can't make a voice call, they send
> someone right out. If you have a T1 or a T3, that falls under a
> different business unit from DSL, and they take it very seriously. DSL
> is another story. The sent the voice techs, who had no training. Duh,
> I'm not getting a dial tone??? Am I supposed to?
>
> Maybe things are different now, and I'd be happy to hear that Verizon
> is now Johnnie-on-the-spot with tech support for DSL. But, after my
> miserable experience, it will be a cold day in hell before I sign up
> with them for DSL again.
>
> Just my $.02.
>
>  - Les Johnson
>
>
>
> 		
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