[Hidden-tech] Problems with Comcast connection

[Laura Tilsley]

I had Comcast in Northampton for a number of years, then Charter in
Easthampton, and I've been with Verizon DSL for awhile now.  I've found
their service to be more reliable than the cable services (the cable
services generally went down for short periods of time every couple of
months or so) and I was surprised to find their customer service/tech
support was fast, polite and competent when I called.  They also
shipped me a combo DSL modem/wireless access point (just an .11b but
works for me!) as the default connecting device which allowed me to
sell my existing WAP since I no longer needed it.  Of course, I'm just
a few blocks from the POP, so I probably get the best level of service
they offer.  If you're further away from your local office you may not
have as good an experience - but I would recommend them in my area at
this point.

--
Laura Tilsley
Easthampton, MA



-----Original Message-----
From: hidden-discuss-bounces at lists.hidden-tech.net
[mailto:hidden-discuss-bounces at lists.hidden-tech.net] On Behalf Of Rick
Roberts
Sent: Saturday, January 15, 2005 4:37 PM
To: hidden-discuss at lists.hidden-tech.net
Subject: Re: [Hidden-tech] Problems with Comcast connection

Hi all. I know this is about Comcast, but what about cable vs DSL.

Just wondering if anyone is using Verizon DSL? I'm still waiting to see
if it's really available on my line in Montague, but it's $25/mo
instead of Comcast for $46/mo.

Any bad experiences with DSL in this area?

Thanks,
Rick

On Jan 15, 2005, at 1:26 PM, Les wrote:

>
> Hi all,
>
> I had intermittent connection problems with Comcast for months, and
it 
> turned out to be nothing more than a rat's nest of splitters and
extra 
> cables hidden in my basement, which a Comcast tech found and fixed.
> Seems the previous owners were a bit creative with their wiring.
>
> I never would have guessed the problem, because of the flakey
symptoms.
> Every day (especially during bad weather), my modem would lose sync
in 
> the middle of the afternoon. I was convinced that it was due to some 
> other Comcast issue, not something is simple as my own crappy
wiring...
> :)
>
> Having said all of that, I found the Comcast support people in my
area 
> (South NJ) to be very helpful and good to deal with. Of course I'd 
> never use Comcast for TV service, but for non-tech reasons. Just my 
> $.02.
>
>  - Les Johnson
>
>
>
> 		
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